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Estimated Oxygen Variation graph is broken

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‎07-21-2022 10:45 - last edited on ‎07-22-2022 15:00 by Fitbit Moderator

‎07-21-2022 10:45 - last edited on ‎07-22-2022 15:00 by Fitbit Moderator

Hi, I just noticed that the green and yellow lines have changed and now are all over the place on the graph. All graphs for different days start with a 0:00 hrs. The fluctuations are not at all in line with what I was reading up until today.  Anyone experienced this issue?? Thanks

 

Moderator Edit: Clarified subject

Best Answer
1,292 REPLIES 1,292

‎08-02-2022 07:13

In response to Jacqui52

‎08-02-2022 07:13

Fitbit should be monitoring the chats - I learned last time there was an update to go to the community chat first - I did panic at first, as I mentioned when I saw my EOV stats but calmed down when I clicked on my EOV stats from two months ago (which were just fine then) and saw that they had changed on my phone - yellow (Android phone).  At the very least - send out a mass e-mail that says we are having an update- please notify us if amything gets screwed up- other than this I have been very satisfied with my Fitbit - but if this update glich is scaring people that is serious

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0 Votes

‎08-02-2022 07:32

In response to Sissytexan

‎08-02-2022 07:32

Just get out of the premium plan.

 

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0 Votes

‎08-02-2022 07:34

In response to SunsetRunner

‎08-02-2022 07:34

I have numerous people who have android phones and they have the Samsung smart watches.  I am thinking that will be my next step.  I also have been a long time fitbut user.  The same old problems that never seem to get fixed.  It is getting real old.

Best Answer

‎08-02-2022 07:37

In response to Maretamblyn

‎08-02-2022 07:37

I don't like this new color orange and green. They used to be normal looking every once in awhile. There would be a little bit of orange but now it's all the way across. The top of the page in the green is in the middle. I do not like this. I'm going to get rid of the watch. Go to something else

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0 Votes

‎08-02-2022 07:41

In response to SueHawkes

‎08-02-2022 07:41

Thank you!
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0 Votes

‎08-02-2022 07:56

In response to Diamomdfox88

‎08-02-2022 07:56

Sorry to hear that...I know the feeling 😞
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‎08-02-2022 07:57

In response to SueHawkes

‎08-02-2022 07:57

I agree.. it has to be...
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0 Votes

‎08-02-2022 07:58

In response to SunsetRunner

‎08-02-2022 07:58

I just cancelled my premium plan. The main reason I got it was for the "Readiness score" but as it turns out my device Charge 3 doesn't support it. That may be the problem with the broken O2 graph too, but not sure. Personally, I think that the premium plan would serve the customer base better if it provided more stable and robust device to app features instead of an app that still doesn't work, but with the addition of workout routines and videos that are likely never to be used.

Best Answer

‎08-02-2022 08:00

In response to toddsdonald

‎08-02-2022 08:00

I hate seeing those spikes. Especially of previous months and days that I
know it was normal.
Personally it stresses me out..😖
Best Answer

‎08-02-2022 08:02

In response to toddsdonald

‎08-02-2022 08:02

I would too. Not worth paying e tra on services that don't reflect accurate
information.
Today I woke up and the issue is still there.
Customer service said to wait till their next update. 🙄
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0 Votes

‎08-02-2022 08:14

In response to SunsetRunner

‎08-02-2022 08:14

I am not in the premium plan and have the glitch

Best Answer

‎08-02-2022 08:24

In response to Joey18

‎08-02-2022 08:24

Yes this is definitely an Android issue. These are my charts from last night, my phone and my husband's phone that didn't do the update.

20220802_101736.jpg

 

Best Answer

‎08-02-2022 08:26

In response to Joey18

‎08-02-2022 08:26

Same here, it was the update that affected mainly Android users
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‎08-02-2022 08:47

‎08-02-2022 08:47

I'm not liking this anymore!  The oxygen variation is not right. I want the old one back

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‎08-02-2022 08:49

In response to Sissytexan

‎08-02-2022 08:49

yep - your chart looks like mine.  used to look like your husband's

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‎08-02-2022 09:21

In response to SunsetRunner

‎08-02-2022 09:21

That is not going to make a difference.I'm not in the premium plan,and I have the same problem!

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0 Votes

‎08-02-2022 09:23

In response to Joey18

‎08-02-2022 09:23

Same here

Best Answer

‎08-02-2022 10:52

‎08-02-2022 10:52

Hi all,

I have the same problem on fitbit versa 2/android phone. All of the sudden lots of yellow spikes when b/f I had none or one or two per night. I have also observed that all new graphs start at 0:00 hrs and they never show my waking time accurately. If I get up at 6:30, 7:30 or 8:30 am, it shows 9:17 or 9:18 no matter what. Fitbit, please fix it. You are giving us anxiety attack suggesting we all got sleep apnea. As the saying goes, If it is not broken...etc.,. You itch to fix something,  then fix stairs/elevation feature that is woefully inaccurate and undercounts, and mileage tracker that "steals" as much as 1.5 miles off my long hikes. Leave the sleep tracker as it was b/f. 

Best Answer

‎08-02-2022 10:58

In response to 4mBG

‎08-02-2022 10:58

I feel like our comments are falling on deaf ears.

Best Answer

‎08-02-2022 11:26

In response to Sissytexan

‎08-02-2022 11:26

I actually called and spoke to customer service. They walked me through replacing the watch on the app and said it should be back to working by tomorrowI'll let you all know if it workedSent from my Galaxy
Best Answer