Estimated Oxygen Variation graph is broken

[AndreaVersa2can]

Hi, I just noticed that the green and yellow lines have changed and now are all over the place on the graph. All graphs for different days start with a 0:00 hrs. The fluctuations are not at all in line with what I was reading up until today.  Anyone experienced this issue?? Thanks

Moderator Edit: Clarified subject

[GigiTan]

As I just responded elsewhere This is not about TOS claims exonerating
Fitbit from medical accuracy guarantees. Your argument Misses the Boat I
believe. The problem is buggy software and lack of support until fixed -
Customer/Technical Support should include acknowledgement, ETA and ability
to rollback to a previous software version that works. Of course Fitbit
doesn't market these as Medical Devices. But a toy - it is not. We who have
used their features over extended periods of time, expect them to work
after an update as it did before. Of course the updates can foul up -- in a
very complicated software compatibility environment that happens - but the
provider should communicate and opt to roll back to a workable version
until fixed which helps at a very minimum to acknowledge & respect
long-standing customers.

[Audreybrooks056]

Not missed the boat just want them to be accountable roll it back update and communicate I get its nit medical device or even the values or some kinda ETA

[MonicaKM]

OMG...... I have just gone through like over a year of my stats look like they sloooooowly have been creeping into the orange spikes category (I've always had green so was perplexed as to why it's been so bad for so long?.... what?...) In the last month or apparently it's gone bezerk off the charts. What? I've recently had a full cardiac assessment (no issues whatsoever) and was like "Should see my doctor, this is really concerning". I am SO relieved that something is up with this. Disregarding altogether. Phew!

[SunsetRunner]

Even though their TOS protects them, it's not in their customer loyalty nor financial best interest to render their platform unstable and simply leave it this way.  On that point I have to agree. When these devices work well with the app, they are quite remarkable tools for our betterment.  We wouldn't use them if we didn't believe this to be true.  

They're going to be launching the next generation watches soon so leaving the app in this state is very much not an option(at least not if they want anyone to upgrade).

Technology is really only great when it works.  This is true of anything.  Fitbit had many more tools at their disposal to act swiftly to either patch their app or roll it back.  They didn't do anything.  They didn't even put out a system-wide memo for the techs answering phone calls to refer to about the known issue, which is one of the first things a good tech team does.   Instead we have been trying to help out one another here.  Hopefully we'll get a statement from Fitbit soon with an ETA on a fix.

[SunsetRunner]

Hello GigiTan,

Well said!

GordK

[MonicaKM]

RIGHT? all my stats look awful now. I was like, it's always been green. wtf.....? 

[dancer82]

I have installed the aptoide app and downloaded the fitbit 7/12 version and yet when I see it in downloads it says "update available" or cancel. It says fitbit ready to install in downloads on phone but nothing happens when I clicck on it.  Any clue what I'm doing wrong?  Thanks Aiden1 for the link

[Joey18]

Wow- thanks for the Link - Maybe these articles will get Fitbit to move

[AMB21]

From what I have been reading it sounds like it's an Android issue. There doesn't appear to be a fix yet. SO upsetting. I thought there was something really wrong with me and was ready to make an appt to see my doctor 

[Luloubelle]

When is this issue going to be rectified by Fitbit?

This aspect of my Fitbit is really important to me. 

[SandiBeach2]

I thought the same thing! I think I'll go into Verizon to see if they have any input.

Sent from my Verizon, Samsung Galaxy smartphone
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[AMB21]

I just tried the Fitbit chat feature to see if someone could identify the issue and provide a fix. He just told me to turn my phone off and back on, so no help there. I would recommend going thru chat to at least make a record of the issue you're having. Perhaps if enough people contact them they will do something about it.

[Mscaldwell]

Thank god this is a design flaw or BUG!  I have been extra worried since the change - the graph is useless but the number of variations totally scarry! I've been thinking I am in serious trouble with my breathing!  Please fix this pronto! 

[Patricia920]

I hope it gets fixed very soonIt's worrying me as wellSent from my Galaxy

[Patricia920]

I agree. I hope it gets fixed soonSent from my Galaxy

[LoriM59]

Yes, I called Fitbit to report this issue over a week ago.. They said they DON'T know anything about this and that I should see my Dr because I must have breathing issues.   Very upsetting that they didn't believe that this is a malfunctioning part of Fitbits software 

[Audreybrooks056]

Fitbit has drastically changed from the beginning. The support team use to do there best to assist you.dont think they are in no hurry to try and rectify assigning ticket case numbers with no responses or communication. 

[Luloubelle]

That is crazy as in another post, they are taking responsibility...I don't understand this.

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[Audreybrooks056]

This is turning into a JOKE..........who we kidding may never get rectified 

[Luloubelle]

Then Fitbit can not expect us to keep buying Fitbit devices!!!!!

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