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Estimated Oxygen Variation graph is broken

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‎07-21-2022 10:45 - last edited on ‎07-22-2022 15:00 by Fitbit Moderator

‎07-21-2022 10:45 - last edited on ‎07-22-2022 15:00 by Fitbit Moderator

Hi, I just noticed that the green and yellow lines have changed and now are all over the place on the graph. All graphs for different days start with a 0:00 hrs. The fluctuations are not at all in line with what I was reading up until today.  Anyone experienced this issue?? Thanks

 

Moderator Edit: Clarified subject

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1,292 REPLIES 1,292

‎08-10-2022 00:27

In response to Rokkerz

‎08-10-2022 00:27

Yes, turn off auto updates, Google how to
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0 Votes

‎08-10-2022 03:35

‎08-10-2022 03:35

Since the latest update all my oxygen levels have changed to very high fluctuations. I know I only had an odd day with a minimum of fluctuation….should I be worried?

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‎08-10-2022 03:56

In response to TR51

‎08-10-2022 03:56

Exactly!!!  I've posted and also "chat" with a rep.  They are aware and working on it.  I told them this is a serious glitch....some people think they have heart problems or sleep apnea.  This fix should be a priority and why it's taking them weeks to fix it is mind boggling!! 

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‎08-10-2022 04:21

In response to Rosieandemmao

‎08-10-2022 04:21

The last update messed up the oxygen graph. Read back to through the other messages to see similar concerns. 

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‎08-10-2022 05:38

‎08-10-2022 05:38

I hope the next time they decide to rush out a major change to the Fitbit app with NO documentation of the changes, that they roll it out to the Apple iPhone users first and not the Android users!  It's their turn to share in the fun (and frustration).

Best Answer

‎08-10-2022 05:56

In response to Madimeje

‎08-10-2022 05:56

I woke up to an update. Thought for sure it was the fix. It wasn't. Very frustrated. 

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‎08-10-2022 07:47 - edited ‎08-10-2022 12:09

In response to KimKav

‎08-10-2022 07:47 - edited ‎08-10-2022 12:09

It only was not a fix - but now the Health Metrics are in the "New Improved" and completely useless format.  They are now also the same terrible hard to read color scheme, with no ability to enlarge the graph or click on it to see specific data points.  To me this is showing they are NOT listening to their loyal customers that HATE the changes, and will just keep plugging ahead because they know what's best.

Best Answer

‎08-10-2022 08:48

In response to Madimeje

‎08-10-2022 08:48

I'm not getting rid of my FitBit because I'm mad that there's an error in their update.  That kind of thing happens. 

I'm getting rid of my FitBit because after checking my sleep stats on a regular basis and having regular elevated levels results forever - I suddenly had huge spikes and felt very concerned.  Which then led me to check the places that FitBit SHOULD have placed a notice to me that there was a bug that was being worked on. 

It took a while to find this forum and FitBit's response is what I would call - in all due respect - completely incompetent.  I don't want to use a health product from a company that has no clue what they should do when their app is giving wrong information that is highly stressful and alarming.  

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‎08-10-2022 09:10

In response to chaddyJ

‎08-10-2022 09:10

That's exactly how I feel. I can excuse a coding error. That happens!  The whole thing would've been FINE if they'd just sent an email or put an in-app notification saying "we're aware of the issue and will correct it in an update this month."

 

Instead, Fitbit's complete lack of public engagement on this has left many users scared about their health, and they don't appear interested in letting anyone know. We know from folks here that many have spoken with their doctors. Imagine how many people HAVEN'T found this forum yet and are just going around thinking something's wrong with them, too.

 

It's just so very unethical, I can't see myself supporting the company any longer. I cancelled my subscription and I think I'm going to get a Garmin.

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‎08-10-2022 09:47

In response to Superficies

‎08-10-2022 09:47

Even worse I find that their customer service reps didn't know it was a glich. One was most insistent that I see a Dr as my sats had been high for months.  She wouldn't listen when I said they'd been fine the week before but they'd all changed and said that was impossible and I couldn't have checked properly.  If you have a health issue you are monitoring this is extremely unlikely.  I found it incredibly rude. 

Best Answer

‎08-10-2022 09:54

In response to Rosieandemmao

‎08-10-2022 09:54

My oxygen levels also show very high fluctuations pretty much all night as do many many other people on this thread! Apparently there is a massive issue with the latest update

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0 Votes

‎08-10-2022 10:11

In response to Skoobie72799

‎08-10-2022 10:11

I've been reading reviews for other trackers. I'm going to give Whoop a try. Anyone else have experience with it? From what I've read, they have better accuracy for sleep analysis. 

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0 Votes

‎08-10-2022 11:29

‎08-10-2022 11:29

My app updated last night and this issue is STILL NOT FIXED!!! All that's changed is that the graphs are even more difficult to read and use. Please revert to the old oxygen variation presentation and to the old graphs generally. The earlier version of the app was way better. This just ruins Fitbit for me and I, like a lot of other customers, will be looking for another tracker if this isn't resolved soon.

Best Answer

‎08-10-2022 14:13

In response to KimKav

‎08-10-2022 14:13

Installed an update this morning (08/10/2022) and the EOV graphs are fixed! Woot!

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0 Votes

‎08-10-2022 14:29

In response to azwxguy

‎08-10-2022 14:29

What version of the app do you have?  I've not received an update and am still on 3.64.5.

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‎08-10-2022 14:56

In response to azwxguy

‎08-10-2022 14:56

I installed the update and it didn't fix mine. 

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‎08-10-2022 14:57

In response to KimKav

‎08-10-2022 14:57

Agree :hundred_points: 

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0 Votes

‎08-10-2022 15:32

In response to azwxguy

‎08-10-2022 15:32

Not seeing an Android update in Play Store
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‎08-10-2022 15:46

‎08-10-2022 15:46

Yeah I think I'm going to wait and skip Aptoide.

 

https://www.androidcentral.com/third-party-app-store-aptoide-just-suffered-massive-hack-details-20-m...

Best Answer

‎08-10-2022 16:04

In response to JMcGOC

‎08-10-2022 16:04

I received the new Fitbit update and the issues have been resolved in both current and past records. However, for some stupid reason, I'm not permitted to post the actual version number in the community.

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