Even though their TOS protects them, it's not in their customer loyalty nor financial best interest to render their platform unstable and simply leave it this way. On that point I have to agree. When these devices work well with the app, they are quite remarkable tools for our betterment. We wouldn't use them if we didn't believe this to be true.
They're going to be launching the next generation watches soon so leaving the app in this state is very much not an option(at least not if they want anyone to upgrade).
Technology is really only great when it works. This is true of anything. Fitbit had many more tools at their disposal to act swiftly to either patch their app or roll it back. They didn't do anything. They didn't even put out a system-wide memo for the techs answering phone calls to refer to about the known issue, which is one of the first things a good tech team does. Instead we have been trying to help out one another here. Hopefully we'll get a statement from Fitbit soon with an ETA on a fix.
