Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[juliamawson]

Have tried restarting phone. App is latest version etc. Crashes every time. 

[Fountain.K]

Thank you it seems to work now I can actually press exercise and not get
kicked out of the app now thank you for the advice it helped a lot!

[AliN89]

This did the trick for me too. Thanks! 

[J3nny87]

Only got my new fit bit yesterday and fed up already. Yesterday everything working just fine. Today when trying to log activities/exercise its cherishing and closing the app

[Aimeeryan3]

Fitbit keep crashing when opening exercise. Only on exercise and has been happening since yesterday. Still not fixed. I tried the advise to clear the cashe and it hasn't made any difference. Didn't think it would if everyone is having the same trouble at once 🤷‍:female_sign: 

[Donie89]

Hi,

Since yesterday, whenever I tap the exercise button on the dashboard, the app crashes. I've tried logging out, clearing cache, uninstalling and reinstalling the app but to no avail. I use a fitbit blaze. 

[LCCM]

Still happening for me. Do I have to do something to fix it?

[SunsetRunner]

Received my Charge 4 yesterday. Android app keeps crashing.  This ONLY happens when I try to launch the exercise tile on the dashboard.

So far I have tried the following:

Uninstalled and reinstalled the app

Un-paired and re-paired the tracker

Rebooted the tracker

Deleted the cache on the app

Phone is a Xiaomi Mi9 (so no SD card problems) and I have been running a Charge 3 on the app and phone with no problems for over a year.

Really disappointed with the Charge 4 and will be returning and reverting to the Charge 3 it if fitbit cannot resolve this app problem. 

[mcdona922]

Have you attempted the suggested fix?  Clearing that app data and cache?

[LCCM]

I just figured out how. It worked. Thanks for your reply

[Simmo66]

Working for  me now😀😀😀

Went to  settings>app manager>chose fitbit app>cleared cache,  cleared data, also did a forced stop of the app.  (Just to be sure!)

Then restated my phone.

All is well again.

Yay! 😁😁😁

[Kcox84]

Mine is doing the same as well. Glad it sounds like their on with fixing the problem

[Geo_77]

I've Done the logout, clear data and cache, went back in and all working again👍

[SteveH]

There is a main thread for this known bug at https://community.fitbit.com/t5/Android-App/Exercise-function-causing-app-to-crash/td-p/4201190

It seems that the issue has now been resolved. If it's not fixed for you then it's best to post in that thread.

[MrPT]

Same here - started last night Galaxy S10+ Tried all the logical fixes but to no avail.. Hopefully fixed soon.

[SharonLeeds]

The exercise function is still causing the app to crash this morning 

[Char.lou]

Hi, this is still happening for me since last night (I've only had my fitbit for 2 days). I've tried a restart, cache clear, etc.

[SteveH]

Have a look at the following thread which covers this known bug and where Fitbit are making updates:

https://community.fitbit.com/t5/Android-App/Exercise-function-causing-app-to-crash/td-p/4201190

[SteveH]

Have a look at the following thread which covers this known bug and where Fitbit are making updates:

https://community.fitbit.com/t5/Android-App/Exercise-function-causing-app-to-crash/td-p/4201190

[SteveH]

Have a look at the following thread which covers this known bug and where Fitbit are making updates:

https://community.fitbit.com/t5/Android-App/Exercise-function-causing-app-to-crash/td-p/4201190