Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

---

Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Dolphan1969]

This is probably a silly question... But I will ask anyway😉

When clearing cache /data to try n solve, it says when i click clear data, i will loose everything. Can i just double check this is good to clear? 

[TheViking2]

Still not working for me after 24 hours. Not happy as I only bought the charge 4 for the built in GPS.

[mcdona922]

That's perfectly normal as the app will redownload (sync) your data from FitBit's servers 

[Stayfit2020]

Fitbit still crashes when opening the exercise section. 

[Rachel...]

My app still keeps crashing when I open the exercise section on the app. Any ideas how to fix this?.

Thanks 

[MrsHammer]

This is my worry, as it says all data will be deleted, does this mean that
it will lose all my previous data and progress?

[leonieharker]

Mine is still not working

[GeorgianaU]

exactly! i don't want all the data gone, let's hope the Fitbit devwlopera fix the issue

[mcdona922]

Your exercise data is backed up in the cloud

[Geo_77]

All data is still available when logging back in for me. The app will just
update with all your data from the fitbit site.

[MrPT]

Clearing cache and data works. Data retrieved from website so not lost
anything and watch sync should upload the stored data there. Worth a try?

[Rachel...]

My data appears to have been lost! 
Sent from Yahoo Mail on Android

[Dee_K]

It is 7:11 am CST and it was still crashing. I cleared cache and storage in the settings of my Android phone and all works fine. Thanks!!

[mcdona922]

Your data should re-sync from that servers.  I did the reset this morning and all my data is back and available.

[mcdona922]

A lot of folks are reporting crashes when trying to view \ edit the exercise section of the FitBit app.

This is the fix that worked for me.  However. please note that if you attempted this yesterday or earlier this morning it will have failed to rectify the issue.  Now that FitBit have applied a fix at their side, this method should work.

IMPORTANT: Before using this method please be aware that your phone will say that you will lose all data in the app, however your exercise data is backed up on the FitBit servers and it should be re-downloaded, well at least mines was.  As always, I post this on the understanding you do this at your own risk!!

1. Select 'Settings' from your Phones Menu (Not settings in the app)
2. Select 'Apps or 'Apps and Notifications'
3. Select on the option to 'Show all Apps', this may not be necessary if you have all apps listed already.
4. Select the 'FitBit' app.
5. Select 'Storage' or 'Storage and Cache'
6. Delete (Clear) the 'App (Storage) data 'and 'Cache'  

Upon opening the app you will be asked to login and your data should re-sync from the FitBit servers.  Exercise tab should now work without any issues.

Hope this helps those experiencing issues!!

[YorkieLad]

For the last day, every time I click on the Exercise icon on the phone app, it starts to load the screen, then stops the app. Forcing a stop and restarting the phone has no effect. I can access the information online from the PC but not on the phone. Any suggestions would be much appreciated. Thanks in advance,

[Hashknife]

Cleared cache and data.  Logged into app.  Data downloaded.  No crash when exercise opened.  6:19 cd.

Thank you!

[TrilleK]

I still have the problem today.

[SharonLeeds]

I've just cleared the data and cache and it appears to be working again

[Mandah5000]

Do I loose settings and progress by clearing data? Thanks