Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Amt83]

I just did what you said and lost ALL my data. Gutted. Can anyone suggested how I can get the data back on to the app? 

[sharen50]

No, nothing! no swiping

Sent from my iPhone. Sharen Warde, Professionals in Victoria, Royal LePage Coast Capital

[sharen50]

My phone still has data just doesn’t show anything on the watch

Sent from my iPhone. Sharen Warde, Professionals in Victoria, Royal LePage Coast Capital

[DanBarb]

That's what I was afraid would happen by deleting user data. Sorry that happened. I don't know of a way to get the data back.

[elbrute]

Well I just pulled the plug and did it, went to apps/fitbit/storage on phone(Note5), my options were clear Data, and clear Cache. Cleared Data. It warned about loss of logons, data, ect.. Just did it! Backed out to home screen(phone). Started FitBit app. Hit Logon, typed e-mail and password, It loaded all my data back and wonder of wonders, exercise tile works! Yay. Btw, Cache showed empty (0 bytes) when I cleared Data.

[Char.lou]

The data isn't stored directly on your phone forever, it's pushed to servers so that you can access from anywhere. Double check that you've not used another email address to login.

[Char.lou]

Unfortunately it looks like their app stored some data incorrectly with an update and it'll continue to crash until you wipe it. It would be nice if they fixed the app to handle this error though rather than us having to clear it.

[MichikoW]

The suggest method solved the issue on my Andoid phone. Thank you.

[Meredith1]

I have the same problem.  Frustrating! 

[KDog2]

I ended up resetting my Fitbit ionic back to factory settings. Added it like new, set it up, paired it up to my phone, synced it with the app and low and behold the exercise app worked like it did before. And the app kept all my historical data. So issue resolved.

Sent from my iPhone

[trl7391]

My wife’s app won’t let her log in.  She was logged in all day, now the IOS app is saying she doesn’t exist.  Tried logging into the website, again states her account doesn’t exist. Password hasn’t been changed.

[MJHRCO]

Will this cause all my exercise, steps, etc to be deleted too?

[flyingmema]

I uninstalled app. Then i restarted my phone. Then i reinstalled app and it
started working again. Did not loose any history

[kkno21]

I had similar issue and concern.  I logged into my account on a web browser (fitbit.com) and checked my latest exercise data had synced with the Fitbit server and was there before I cleared storage and cache from my Fitbit phone app setting. I logged back into my phone app and everything was there and the exercise tile worked again. Good luck!

[Mollyanna]

Does this clear all your exercise/weight etc data on the app ?

Thanks

[PD710]

That worked a treat.  Thank you so much.

[CatMac60]

This fix worked to stop app crashing but my last GPS tracked workout recorded doesn't load the map. Seems to hang connecting with Google map.

[Janine1234]

No it will all still be saved, I was worried I would delete everything also but its safe 

[Springerwoman]

Thanks all sorted now.

[FayM]

I have the same problem if I do as you say wont I loose all my past data.