Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Gratir]

hello, I have the Charge 2 for 5 years now and all worked perfectally until 2 day ago when i try to enter my exercise screen in the app and it kicks me out of the app.

Do anybody know what to do ?

[Mel26]

It did not fix it. When is the app getting updated, this sucks

[PD710]

Sorry - no idea.  It worked immediately for me but it probably depends on your Fitbit. I have an Alta HR and an android phone - maybe doesn't work on iPhone

Sent from Yahoo Mail on Android

[jeaton116]

I just did this and my app is working now on the exercise tile.

[Mari86]

Hi,

This is a known issue when the Fitbit app unexpectedly crashes once going to the Exercise tile. You can find more details about the workaround here: Fitbit Excercise app Crash

[strawberryqueen]

versa 2  Samsung phone.    Clear Data DONE and only required to log in.   All Data in tact!!!    yay!   thanks

[kwalsh521]

Is all my exercise and other data (my log) going to be lost, or will it be saved online?

[BrookLA]

Thank you this worked.
Laura

[strawberryqueen]

well  JUST GREAT...NOT      the Clear Data fixed the exercise tile and everything worked fine including all the data.     about 20 min later it was unable to sync with my phone and NOW the WHOLE APP crashed on my phone.    spectacular.  😩

[Sherbear1123]

I just cleared my data and logged in and I have all my stats. I hope I
don't have any more problems...

Sherri Schwendemann

[SGC57]

This did not work for me - I have told app to forget my device now it just keeps say found your tracker - then just keeps says connecting to tracker.  Very frustrating as I use this for a watch too and now I can't even use it for that.  

This is my 2nd charge 3 and the last one the display quit working after about a year.  This one was a Christmas gift in 2019 so it hasnt even lasted for 6 months.  Extremely frustrating.  

[govikster]

Hi thanks for that, I definitely didn't accidentally disconnect anything or
delete anything, I only followed the basic steps the Fitbit moderator
posted. Logged in like he said and nothing from before was there, all at
zero and default settings. I didn't even clear cache because it didn't say
that on his instructions, I didn't uninstall anything, I just followed the
step by step instructions.

[strawberryqueen]

FYI  update:    I restarted my phone and all issues now corrected.   first cleared DATA    then when app crashed completely   restarted phone and all is well.   all issues now fixed.   samsung phone versa 2

[PD710]

Good news
Sent from Yahoo Mail on Android

[Gratir]

Thanks for the help

Sent from Yahoo Mail on Android

[Hollygirl414]

If I clear data am I going to lose all my history? I ask because I get a warning that that will happen when I follow the instructions in this post.

[SteveCollis]

Nope 🙂

Sent from Sky Yahoo Mail on Android

[SunsetRunner]

Yes it would be nice if the Fitbit or moderators would address this issue of if data will be lost

[SunsetRunner]

My iphone gives two options under Storage -Fitbit - Offload App and Delete App. Should I click offload app?

[jeaton116]

Mine was saved