Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[ElaineK1]

I used the Exercise tile today on my Fitbit Versa. A little over an hour of exercise was logged. I wore the watch for several hours afterwards. I received several hourly step reminders after the exercise. Then I forgot about it until around 8 hours later when I noticed the watch would not light up. No time display when I press the left button - just a black screen. I connected the Versa watch to the charger but received no response after 20 min on the charger - still a black screen. I pressed the left button and the right bottom button and held them down for 10 seconds but the watch would not turn on. I pressed the left button and the right bottom button and held them down for 4 minutes but still a black screen. The watch never displayed the Fitbit logo indicating restart. I also tried holding down all 3 buttons for 2 minutes and still it would not turn on. Do you have any suggestions on how to start my Versa? My Versa is connected to an iPhone XR with 90 GB unused storage.

Thank you,

Elaine K.

Moderator edit: personal info removed

[Shirlanec2017]

Shirlane colban

[Rubyduck]

All ok now I deleted app and reinstalled and seems to be ok for now

Moderator edit: personal info removed

[ClaireLizzy]

Seems to have been sorted out overnight- thx

Fitbit 4

Apple iPhone 8plus

[Willow14]

Not on my I pad is hasent I still cant access my exercise  tile or progress circle 

[Willow14]

A few hours they said it would take ! Mine has been down for 3 or 4 days so far !!!!! 

[Willow14]

No my iPad still not showing exercise circle or previous days data and I cant see how friends steps are doing or requests unless I check my emails I'm disgusted with fitbit.com right now 

[Gd2bAlive]

Mine too and it's still not working this morning, yet my son's Charge is working fine in all aspects.

[Gd2bAlive]

I see Apple devices are syncing working now. Mine are Android but I'm still going to uninstall again and try.

[GSDMOM4]

Glad that it's not just me that's having trouble with this app.  I don't even have my step square on screen it disappeared and was replaced with the calories box.

[GSDMOM4]

I will be spending the day trying myself to get things to work.  Right after I do other things because it's probably going to take the entire day and I'm not holding out much hope

[Willow14]

Well I dont know,what more I can do my end its Fitbit. Com that need to get their act together!!!! I've uninstalled everything and reinstalled I've updated app and fit bit I've turned my I pad off and refreshed what more an I do ?

[Willow14]

No they are not as I use my I pad and it's not working STILL !!!!! 

[ElaineK1]

I have the fitbit app on my iphone and also my Windows laptop. Do I reinstall on both platforms?

Thanks,

ElaineK1

[MelodyL]

I can't seem to be able to log an Abs workout on my Fitbit app

[GSDMOM4]

I still can't sync.  The only steps that have recorded was the walk with the dog this morning.  I can't play with this thing any more.  This is giving me a headache

Hopefully someone can get to the bottom of this problem and remedy it.  I noticed this happened after an update.  May not want to update again...

[ifatokun]

Fat chance of a fix, my ionic is now a bric after recent update 22.04.20 and Fitbit only suggestion is to buy a new ionic (current one just over warranty period) 25% off! Now app causing problems on my note 9 with my old Surge paired. I'm looking at a Huawei GT2 had enough of Fitbit after 6 years of loyal use, only downside is all my data will be lost.

[GSDMOM4]

I so understand.  It's crazy how there's no problem for a year then there's a problem.  Glad I'm not alone.  

[Willow14]

Im looking into an alternative but want something that I can send challenges to like I am doing with Fitbit 

[Gd2bAlive]

Me either.