Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Cindimango]

Cleared cache, rebooted, s exercise tile still crashes.

[Nic1131]

No problems with this tile on our Samsung cell phone. No problem on my Samsung Tab S6 tablet, but problem on my husband's Samsung Tab S5E. All have the same Fitbit version/update.  He tried your suggestion on his tablet. No change.

[SunsetRunner]

Hi @SunsetRunner 

Close the app

Go to the Settings on your phone

Go to Apps

Go to Fitbit, select

select Storage and Cache.

Clear both Cache and Data.

Go back to desktop, open app and login again.

[Margo_Sisco]

I never cleared out my cache i just logged out of the app and uninstalled
it and installed it again and logged in and it worked!

[SunsetRunner]

Hi @Rich_Laue , my Fitbit app runs fine on a SD card for several years now.

[SunsetRunner]

Hi @SunsetRunner , did you deleted the cache and data again later in the day?

[Nic1131]

Just tried your solution again and all is good. Thank you.

[Sherbear1123]

Did you lose all of your stats that were there before you uninstalled it?

[Car1]

Hi
Thanks. Cleared cache and restarted phone but still not working I'm afraid


Sent from my Samsung Galaxy smartphone.

[NKMitch]

It is happening to me today. I did not notice it yesterday. 

Thanks 

[Sherbear1123]

I didn't have any issues with the app until after I did the upgrade installment yesterday. 

[BigCookie]

Mine just started doing this as well

[niemi1]

I cleared the app data and rebooted my phone as suggested and it is working now

[Gormanno8]

If you clear the app data do you loose all the information on your fitbit account? Has clearing the data worked for anyone? 

[niemi1]

worked for me and I didnt lose any data

[Janine1234]

This is unfortunately effecting my app too, I have cleared the data and rebooted my phone and the issue is still happening 

[CLOALE]

None of the stuff you suggest works to fix this issue.

[Cindimango]

Finally fixed it. Cleared all the data and cache in the app, then logged back in and it's working.

[Rutg]

Still having same issue today (the day after it was to be back to normal) April 24, 2020.

[Char.lou]

Mine is now working again, I had to clear the cache and data and login again.