Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[paulapie1]

It will delete everything!! The last few days, my battery is going doing quickly.  Today, I charged it this morning and NOW it’s dead!!!  I’m thinking about going elsewhere. I haven’t received any response from Fitbit from my emails too. I have been a Fitbit customer since Fitbit 2 came out. W
Thank you for your respond. 


Sent from AT&T Yahoo Mail for iPhone

[SallyS65]

Please can you confirm whether all my data will be deleted if I follow these instructions? If so, are you working on a fix for this issue that will mean my data won't be deleted? Thanks

[Asnoeren]

Your data will not get lost. Its stored in the cloud. @SallyS65 

[Asnoeren]

What did u charge? Your phone or your device?

What data gets deleted when? @paulapie1 

[Loz97]

I've cleared app data and logged back in. Exercise tile opened fine once but had trouble loading GPS maps. 

I then went back to main screen, went back into exercise and nothing loaded, just blank. 

So i closed the app, reopened it, and now the app itself wont load. Just the fitbit logo on a white background. 

I restarted my phone, all back to normal it seemed. However once again i could only access exercise once before it just broke and everything repeated itself. 

[JudeT]

My son has been trying to cycle to Paris in Kilometres during lockdown. He has all his cycle rides on the app. If he has to clear the data he will loose the record af all his bike rides. He has some written down but not the last 2 weeks. There must be a way of solving this. He has a galaxy s7. 

[pete_olds]

Similar thing has started happening when trying to track exercise on Samsung Health.

I suspect you are right - perhaps an unexpectedly change in the GPS interface?  I've tried the normal clearing cache. etc. but no improvement.

The workarounds I have got at the moment"
- Use the track exercise on my Charge (which is much better than starting it on the phone anyway)
- I can view the historical data on the web app.  No where near as convenient, but more actually more comprehensive.

Hopefully there is a fix coming soon.  

[Asnoeren]

@Loz97 try additional.to clear data:

- reinstall the app

- remove the device from app and as bluetooth device in bluetooth settings of your phone. The add the device again 

For me it worked since

[Asnoeren]

@JudeT  data wont get lost. Data is.only.removed from the app and that will make it download the data again from where its stored in the cloud 

As long as your sons fitbit device is synced it's all fine.

[Loz97]

Clearing data only clears it from your phone. Not your account 🙂 so your
phone will basically forget how to login. That's about it don't worry. As
soon as he logs back in he will still have all his cycling info as it's
saved online.

[robnz]

I did "Clear data" and it is now working OK. 😀

I was worried about losing all my data, but someone in an earlier post pointed out that the data is stored on server not on the phone.

I didn't lose any data.😀

Many Thanks

[CarlaBV]

Thank you, that's a relief!

[CarlaBV]

Thank you, that's given me peace of mind!

[CarlaBV]

Thank you.

[CarlaBV]

Thanks, I didn't realise.

[CarlaBV]

Thank you.

[Pri000]

Hi there. So we have to delete all of the storage? So it will be like the app is starting from day 1? 

[Boas]

My inspire Fitbit will not sync with my iPhone as far as steps taken. Hopefully this will be corrected soon

[BearCreekGirl]

this fix did not work for me.

[Qax]

Is there another way to fix this? Clearing my data means that all of the logs are wiped, which is obviously not ideal as the point of the app is to have the data