Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Willow14]

My goal I pad fit bit app not showing the circle in middle or previous days  and I can’t join a friends challenge have to use I pad as charge 3 not compatible with my phone😡

[SunsetRunner]

Hi @Willow14 what phone do you have?

[RuthEuph]

Mine did the same. I uninstalled the app and reinstalled it. That seemed to work

[Willow14]

Already tried that but ty 

[ELFtennis]

I have a ONE and the app no longer displays the goals I have on the dashboard as of this am. Want to see the progress 

[Bambobbi8011]

Any updates on this. 

[Willow14]

Absolutely nothing I've done all the usual updated fitbit uninstalled and reinstalled the app on my I pad ! It  is their end not ours that got problems and I really really need to see my data from 25th april to photograph it as evidence that I have completed my challenge 

[SunsetRunner]

As i previously asked @Willow14 what phone do you have?  You keep mentioning your iPad so do you have an iPhone or not?

[Willow14]

No iPhone I have a samsung A50  and it's not compatible and also cant send challenges on my I pad I have to get my brother do it or a friend I waiting until upgrade time for a new compatible phone 

[CarlaBV]

Hi it's the 28th and I'm still having this problem despite clearing cache and reinstalling 3 times Apparently I've had no sleep since 25th nor any active minutes. my notifications aren't working either.I  emailedthem yesterday, waiting for a reply.

[SGG8949]

Okay my exercise function still doesn't work on my charge3 and today is 4/28/20. It's been almost a week now without any results 😡

[Willow14]

Think mine was ok up until yesterday  I really need to see my data from 25th until today as ion a challenge that's needs to see photographic evidence that I completed the challenge before the send out my monthly medal!!! And fit bit just not responding at all ! 

[SunsetRunner]

Ok @Willow14 , well the phone is not that old so I'm guessing it comes with Android 9 at least?  Personally I don't pay any attention to the compatibility list as in my opinion as long as you have bluetooth and a minimum of Android 7.0 it should work.  I have a Nokia 8.1 and my wife has a 7.1 and before that we had a Nokia 8 and 5.  None of these are on the list (in fact NO Nokia phones are on the list) yet we have had no syncing issues with a Charge 2, Charge 3, Blaze, Versa 2 and Ionic.  Can you try removing the tracker from the app, clearing it from Bluetooth, uninstall the app, reboot the phone then start from scratch?

[Rubyduck]

App not working tried everything restarted app deleted app reinstalled it etc just show steps but not active stats and won’t allow me to click on them..(using an iPhone )

[fitkam]

Sounds like there are different problems for iPhone vs Android.  I'm using a Pixel XL 3 and it's been working fine since I deleted the data cache and stored data.  I had also had problems with GPS activity maps not loading and that is also working fine now.

[Rubyduck]

Hopefully they will sort it out 😞

[leftyx]

I don't have an issue with opening the Exercise tile, but intermittently when trying to export TCX (open exercise > ... > Export TCX) that function crashes and takes me back to the exercise (without the ability to share the TCX file). It doesn't seem to happen for all exercises and after trying 2-3 times it seems to work. 

Samsung Galaxy S8, Android 9

FitBit app 3.19.1 and 3.19.2 (since 28.04)

[Willow14]

What's TCX ? Dont have a clue what that is 

[Willow14]

I've been told by fitbit support that my phone is not compatible with the charge 3!  I've done all you suggested time Nd time again my phone is listed as not compatible full stop ! 

[Willow14]

You said a few hours and this has been ages now  what are you doing to improve this mess ? Spoiling my enjoyment the challenges as I cant see them ! Cant check my progress