Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Vvi]

I am having the problem of not syncing in the exercise time since yesterday 4/26/20. It looks like you are aware of the issue and are trying to resolve it. I have tried the trouble shooting advice to no avail. So frustrating. Please advise on progress of solution.

Thank you

Moderator edit: personal info removed

[Renshaw]

I've tried everything to and nothing is working, agree so iratating

[Willow14]

Big problems on iPad cannot see past recorded steps from yesterday and cannot see today’s progress 😡 or see friends progress on my challenge tables I need it sorted as I am in a monthly miles walked challenge and I have to record my steps and send in photographic evidence of completed challenge ! By end of the week !!!!! 

[123AF1]

If I follow the instructions and "clear data" to fix the exercise app crash, will I lose all my fitbit information (steps, exercise, sleep etc) from the last three years? 

[Swinhoe1]

I think they have sorted it mine is working fine now


Sent from Samsung Mobile on O2

[Stephaniehoran]

By clearing data is this going to delete everything???

[Willow14]

Not on my fitbit they haven't 

[Willow14]

I am a bit reluctant to clear my data for that reason and no one responding 

[Willow14]

Not on mine it's not 

[Willow14]

Please get this sorted asap I need to see my data to take a photograph to send in as evidence for a challenge I've worked hard this month to complete!!!!! I've completed the challenge and its frustrating because I cannot record my evidence to send on and show them!!!! 

[emmapresley]

I was worried that I'd lose all my previously recorded data, but it is all in the cloud, so once I logged back in to the app on my phone, the data all appeared and it is working perfectly now. I recorded a run this morning and I can see it and all of my previous runs, sleep etc

[BJ10]

Looks like it but when you reinstall it, Fitbit still has all the data

[emmapresley]

I didn't lose any of mine. It appeared when i logged back into the app on my phone 

[emmapresley]

I was the same, but my data is all there. It appeared when I logged back in to the app on my phone 

[Willow14]

I just uninstalled and re installed and all data still there , I just cant see circle in middle showing my progress or previous days I need this info by 30th april to record as evidence for a challenge I on to claim my monthly medal I know I have completed my goal but need to screen shot it to show proof , I have. It in my samsung notes but only up to 25th showing 62.5 and I have done my 65 !!!! 

[Dekockmandy]

Cant find where to clear data...!!!!!

[SunsetRunner]

No it won't.  All data is stored in the cloud and clearing the app just clears your login details and preferences.  

[SunsetRunner]

IS your tracker still linked? If not setup it up again.

[SunsetRunner]

If using Android, long press on the Fitbit icon to get the menu, tap on the 'i' in a circle, tap on 'storage & cache', then tap on 'clear storage' and 'clear cache'.  If you want you can reboot your phone as well.  Then when you reopen the app you will need to sign in again.

[testerguy]

The problem I have is my Aria -- when I step on scale, says there is no internet connection -- but there is, as it says it has sync'd when I weighed some other thing that could not determine who it was that was getting weighed.   Now when I step on it. it detects me, but then when it tries to update through the internet, shows no internet.