Exercise data not updating in the Fitbit app tile

[tiredhistorian]

Hi all

Recently I noticed that the app on my phone (galaxy note 10+) isn't keeping my exercise data.  When I'm on the main screen, Track Your Exercise does not show any workouts for the last five days.  If I click on that, the data in there isn't correct either.  When I tab through the days on the main screen, however, all the info is there.  I have recently updated the app.  Fitbit is a Charge 4.  Any suggestions for this?

Moderator Edit: Clarified subject

[SilviaFitbit]

@tiredhistorian Hi there. Thanks for the details shared. 

Please try the following troubleshooting: 

- Log out from the Fitbit app 

- Force quit it > Clear cache 

- Restart your phone 

- Log back in 

Hope this helps. 

[tiredhistorian]

no change, unfortunately. each week only shows one day of activity still

[SilviaFitbit]

@tiredhistorian Thank you for getting back. 

Please make sure that you're tracking your workouts with your Fitbit tracker, this to ensure that they are recorded and sync to the Exercise tile. 

If your activities are being tracked but the tile doesn't update, attach a screenshot to your next reply showing the data you see on your exercises list and the exercise tile. 

Hope this helps.