'Exercise day's tile not loading

[Skinnyrose95]

EDIT: As of Sep 9, the exercise tile is no longer pulsing grey and is once again interactive. HOWEVER, exercise sessions logged on my Fitbit device are not syncing correctly with the app (steps and zone minutes are updating but the exercise session e.g. "Workout" is not displaying and I can't see the graph of my heartrate during said exercise. Also, I am unable to view any previous weeks' exercises going back to when I set up the device. Since it appears from this thread and at least one other that many people are experiencing similar issues, I highly recommend that everyone contact support so the company sees the similar tickets and is more likely to take remedial action. The squeakier the wheel, the more grease, as they say...

Here is a screenshot of when I try to view a previous week's exercises:

Over the last couple days, I've noticed the 'Exercise days' tile on the app isn't loading. Instead of the normal text, it's just pulsing grey rectangles like it's loading, but it never loads. At first it was just the current day, but now when I go back several days, the tile isn't loading for any of the days. All the other tiles load just fine.

I've included a screenshot of what the tile looks like when it's pulsing light and dark grey.

 

[hchakravarti]

I am having the same type of issue on the Android.  I've restarted the Android, shut off Blue tooth and restarted the Fitbit Charge 6 and reinstalled the app and re-connected the Charge 6.  Still to no avail.  The exercise thing is still pulsing grey.

The case number I've opened is 6-2982000036639.

[RiekoC]

Hello @hchakravarti @Skinnyrose95 @Sagterb @vbr0wn @Furchie 

I looked at the Fitbit Status Dashboard website and saw that there was an issue with the Web API starting around the beginning of September. This impacts data syncing. The current status is still showing the Web API issue as of today, 06 Sep 2024. So, they must still be working on fixing the problem.

Please be patient. I'll keep checking the status daily. Hopefully, it won't be too much longer before it's fixed and we see all our exercise data again.

[Reka_99]

I have the exact same issue. I've reinstalled the app a few times, signed out, deleted cache, storage, restarted the phone and the watch. No change. It happened last week as well, but it sorted itself out after a few hours. Now it's been stuck like this for two days. Very annoying...Has anyone found a solution yet?

[hchakravarti]

I see that they supposedly tried to make an update, but Fitbit Customer Service has never since responded to anything, nor have they said that they resolved it. 

Looks like the tile may show up, but it doesn't show any data in it. I think it's still unresolved. 

[BelindaParsons]

My exercise tile showed up yesterday. My Peloton workouts appeared after my workout. All other data for the past 2 weeks is still missing.

[gavdi]

I had this all was working well, Pixel watch 2 was syncing correctly for a few days.  I couldn't see past exercise for the past month but beyond that was ok.  My watch then ran out of power and since the reboot is back to not syncing fully although the tile now loads with no data.

That said I installed the Fitbit app on my iPad and most of the data is in there certainly the newer stuff,  bar a week or so missing.

[DoodBenger]

Had same issue on Android for the last week too - it did resolve briefly, but since last Wednesday, no exercises are showing in the app - all other data syncs fine.  Tried everything to resync, re-installed, clear cache etc etc but nothing seems to work.

[LauraT17]

I've tried all of these things but don't have the exercise tile loading still after 3 days since doing the firmwear update. It's infuriating as I'm very active and use the tiles to share in a group online for accountability. The watch face shows the calories burned. etc. but when and how will that info ever feed through to the app dashboard? From what I've read here we are now more than a week from the issues being reported and still no resolution?

[JHS5JH]

I've had this issue since yesterday Morning too. Did a run at 6:00AM and ever since then the exercise day tile on my app just won't finish loading. All my steps and active minutes have been logged correctly, but it's very frustrating to not be able to see the overview of my run.

I've tried all the suggested fixes of rebooting everything, reinstalling the app etc. but nothing seems to work.

A lot of people seem to be having this same issue, so I really hope they are working on a fix for this and sort it out soon as it's essentially made my fitness watch not particularly useful anymore.

[Xtra89]

Yeah it's broken for me over the past week. It did resolve for a day or so. Considering we aren't getting any acknowledgement on this issue, I'm going to send the forum URL over to some of the big tech news publishers. Negative publicity will soon kick them into gear. 

[Furchie]

Agree. Super frustrating that it's still not working properly more than a week later. 

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Hello, is there a resolution yet? 

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Have you seen any updates on resolution?

[LauraT17]

I've had a fitbit for about 8yrs now, and never had any bad experiences...

[BelindaParsons]

The Fitbit Status Dashboard is still reporting ongoing disruptions to the Web API. My exercise tile was out for 2 weeks but came back on Monday. I installed my new Pixel Watch 3 yesterday and it's still working. I know the frustration! Hopefully it will be resolved for everyone soon!

[DaveClark5]

 For the curious

[amjohnson]

Hi, I just found this forum today. I've done all the steps listed in previous posts uninstalled reinstalled updated the software update to the Bluetooth etc. My exercise day's tile just went out today for the first time and I'm incredibly frustrated. If this has been going on for a week why is there not a fix yet? Does anyone have an ETA or has anyone spoke to Fitbit and knows what is going on? I hope this gets fixed soon.

[DaveClark5]

Here's the link to the official status page so you can look it up yourself when they fix it.

https://status.fitbit.com/incidents/D6j3uhKPGKKsJjNoxsp7

[Lanceee]

I have the same issue, exercise activity not logging in the app, I've tried all the recommended fixes, still the same.

 

[SunsetRunner]

Anyone have an update on this? Mine has been out for days, and nothing is working. Already submitted a ticket to support.

[Skinnyrose95]

Hi @SunsetRunner . I just got off the phone with support and they assured me they are aware of the issue and a fix is forthcoming, hopefully within a few days. At that point, everything should work as normal and our previous data will also once again be accessible. Hope this helps.

[SunsetRunner]

So helpful! Thank you for the information! Appreciate it.