Experiencing Syncing Issues

[Acton]

Tried everything suggested and fitbit not sync since October...even took off tablet and phone to start again...no luck ..keeps telling me to check if on etc and is...also glass jn top cracked...dont know why as do nothing but walk with it...

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Acton.

Thanks for sharing all of the steps you have tried to gt your Fitbit to sync again.

In this case I'd like to ask you some questions to better understand the situation:

• What Fitbit and what phone are you using?
• When did this start happening?
• Have you tried syncing with any other devices?

Look forward to your reply.

[Acton]

Thanks for your quick reply...here is the answers to your questions...fitbit is alt hr...phone Samsung galaxy a5 ...problem started oct 27th 2018 a year and 2 months after using it...tried sync also to Samsung android tablet Sent from my Samsung Galaxy smartphone.

[LanuzaFitbit]

Hello @Acton.

Thanks for answering those questions.

This might be happening because the Galaxy A5 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone so an update on the app or the phone could've caused some optimization issues

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device that is on the list to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.

[Acton]

Okay. Thanks ...funny it sync on both devices for 14 monthsSent from my Samsung Galaxy smartphone.