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Factory reset for Versa 2?

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‎02-23-2021 10:46 - last edited on ‎05-29-2021 07:11 by Fitbit Moderator

‎02-23-2021 10:46 - last edited on ‎05-29-2021 07:11 by Fitbit Moderator

Is there a factory reset on the versa 2?

My screen flashes on and off, looks like a movie reel trying to start and it has a bright light in the background. Help!

 

 

Moderator edit: updated subject for clarity. 

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‎02-23-2021 10:50

‎02-23-2021 10:50

Try a restart first.

How do I restart my Fitbit device? 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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7 REPLIES 7

‎02-23-2021 10:50

‎02-23-2021 10:50

Try a restart first.

How do I restart my Fitbit device? 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎02-23-2021 10:57

In response to JohnnyRow

‎02-23-2021 10:57

Hi, it will not shut down, it comes back on?
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‎02-23-2021 12:21

In response to JohnnyRow

‎02-23-2021 12:21

That didn't work. It turns back on so I am not sure if I have really shut it off?

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‎02-23-2021 12:43

In response to Krega

‎02-23-2021 12:43

Who said anything bout shutting it off?  It's not supposed to shut down.  On restart, after holding button 10 seconds, you get the fitbit logo, then screen comes on.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-23-2021 13:12

In response to JohnnyRow

‎02-23-2021 13:12

Yes, thank you!! I got it all back in running order 👍

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‎09-16-2021 05:39

‎09-16-2021 05:39

How to do a factory reset 

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‎09-16-2021 07:13 - last edited on ‎08-26-2024 11:55 by Fitbit Moderator

In response to Gazsam

‎09-16-2021 07:13 - last edited on ‎08-26-2024 11:55 by Fitbit Moderator

Welcome to the Fitbit Community, @Gazsam.

To perform a factory reset on a Versa 2 do the following:

1. On the watch swipe left and tap on Settings.
2. Swipe down to the last option About.
3. Select Factory Reset.

Please note that it's not recommended to perform a factory reset as part of a troubleshooting unless our Support team tells you to do so.

See you around.

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