Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[YojanaFitbit]

Hi everyone, and welcome to our new members.

Thank you for sharing your experience and feedback about this matter. As mentioned before, this situation has been reported and Fitbit is already working on a solution. In the meantime, you can try to use a different mobile device to sync your Fitbit. Thank you for your patience and understanding.

[soulz]

Can you point me to where they acknowledged  it? Im having same issue with inspire 3  on z flip and zfold but my fitbit sense works on them. it does work on an older phone sedge .

https://community.fitbit.com/t5/Android-App/No-sync-after-Android-13-Update-on-Samsung-ZFlip/m-p/528...
and 
https://community.fitbit.com/t5/Inspire-3/Fitbit-doesn-t-work-with-Samsung-Z-Flip-3/m-p/5291273

maybe this is the prob. so sit and wait with your new device  that doesn't work anymore till they get to it. they are  losing money with people sending it back cause they thought it was broken like you did.

same issue  with Zfold and Zflip just joining in for updates.

[SunsetRunner]

Is your phone an android device running androidOS 13? There may be an issue with the bluetooth stack from the last update. 

[Bbrenner]

I agree! Fitbit support has had me go through the steps as well. During one of my calls I started the conversation and told the tech all the things I did to remedy the situation. They are hesitant to discuss the issue and the length of time it is taking to fix. Instead they take you through the steps. Sent via the Samsung Galaxy Z Flip4, an AT&T 5G smartphone

[LostKiwi]

Thanks for letting us know, but maybe when talking with Fitbit support, they could at least acknowledge it and pass on what we are (and aren't) seeing to the IT folks.  There was a Luxe update that I could see, until the Luxe was unpaired and unable to pair again - but if we can't sync, we can't update from the app.  Not everyone has another mobile device to use.  Is there a time-frame this is expected to be fixed for everyone?

[BluetoothNoWork]

Z Fold 3 user herewith the Android 13 update...

I've done all the things. Restart, Uninstaller, reinstall, ensure everything is updated, etc., so please save me that spiel. After the update...

My Fitbit Charge 5 will no longer connect to the app on my phone. It finds the Charge 5 but it will not connect.

My Sony WH-100XM4 headphones are also experiencing seemingly random disconnects and a auto power off that shuts down the headphones. 

From what I'm reading, everyone is pointing the finger at everyone else, and no one appears to be owning the fix. The root is clearly with the Samsung version of Android 13, and whether that's on Google or Samsung, I don't know, but could someone please fix this so we can enjoy your products?

This has me - for the first time in a decade - seriously considering a switch in phone and peripherals. If the Android system and Samsung products cannot reliably cohere within an ecosystem, then what choice do I as a consumer have?

[Becons]

Yeah I'm on 13 on a flip. I hope they fix thos soon I would like to use this with my new phone and I only have so many day left to return it. I will be sending it back again before the 30 days is up.

[Alimarie5]

Let me see if I have a screenshot of our chat. I don't think they announced
it, it seems after I pestered them and kept trying to get support
especially after I purchased a new fitbit, they acknowledged it. But after
they "acknowledge" the issue they contradict and say it's an "isolated "
problem. I like Fitbits but they're customer service is really lacking

[Steve_t100]

I agree. But what business take a month or so and counting with no resolved issue. They don't even mention it to the public. 

Well it can't be Samsung. The issue are happening on the zflip and the fold the rest works fine. So before the Android update all was fine. It was google who wrote the code for android 13

[davEnnis]

That's the problem though.

Android release a version.

Samsung apply their own customisation to that version.

Specific Fitbits stop working. 

It's not clear who has messed up, it could be any of the 3, or it could be technically none of them have or all of them have. Which makes accountability more difficult.

[txteva]

Android don't care since there is no direct monetary loss.

Samsung don't care since they know you won't change your £1000 new flip phone plus they can hawk their own smart watches.

Hence why Fitbit are the only ones doing a fix on it, but slowly.

[DavidVoice]

@txteva Google own fitbit though so surely fitbit and Android should be more aligned 

[sutty61]

Apparently fitbit are aware and are working to resolve the issue

[akshay.m]

Hi,

Is there a solution to this yet? Not able to sync my fitbit to my samsung flip 3 since the upgrade to Android 13

[Greg1982]

No solution for the Samsung Flip/Fold folks. I wonder what would happen if we all just started calling their support line day and night.  Do you think that would get their attention?!

Don't stick up for Fitbit.  The Samsung phone and Bluetooth works fine with everything else, plus the phone and app sees the watch.  It just doesn't connect.

I wonder what would happen if we all just started calling their support line day and night.  DO YOU THINK THAT WOULD GET THEIR ATTENTION?!

Moderator Edit: Formatting

[txteva]

@DavidVoice Google are known for not always looking after their own companies!  Although you would have thought they'd talk to each other more! 

@Greg1982 Normally Twitter is effective since it's a public forum and companies tend to respond but seemingly not this time... maybe contacting some of the bigger tech blogs and getting some news out about the issue might push more?

Calling the support line daily won't help other than probably  winding yourself up more listening to hold music. Plus the first line support aren't the ones who fix these issues and the engineers/coders who do fix them don't care much if the Helpdesk are harassed (speaking as someone who works in a support environment).

[Valvet]

It’s not going to make the Fitbit company look very good


Sent from Yahoo Mail for iPhone

[davEnnis]

Don't stick up for Samsung. The Fitbit watch and Bluetooth works with everything else.

You see the problem here?

[conwild]

I have paid for Premium.  Will there be a refund ?

[Phoenix1967]

@Greg1982 Probably not, because they'd do the same thing tech support has been doing via chat: stonewalling us with the standard troubleshooting for hours while avoiding the subject of OS13. Negative publicity is a better motivator, I think, especially before a major holiday. Hint, hint, nudge, nudge. Lol I've started doing my part!