Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[SunsetRunner]

I 100% agree ... I had to go through some websites to figure out which
release we were waiting for. There should be 2 in December and the DVL9 the
first week of January. 🤞🏻

[JPOrb]

I received a software update on my Samsung Fold 3 yesterday, and after installing the update, my Charge 5 was able to pair and synch with the Fitbit app. So far, so good.

[SunsetRunner]

Country and carrier? 

[JPOrb]

Globe Telecom,  Philippines 

[SunsetRunner]

I'm so glad you got a fix! Hopefully more of the US will get it! 🤞🏻

[Alkamiztk]

I live in Singapore. This morning, the was a Samsung update to version ...DVL9 and that fixed the connectivity issue with my charge 5 and zfold 3.

I suppose it is difficult to point fingers at people because of the highly fragmented market. I think Fitbit does not want to own this problem as it believes, rightly or wrongly, the problem is with Samsung. But even so, fitbit does owe us some face time and should lay out clearly the timeliness and things that are being done to resolve the issue.  This incident left a bad taste in my mouth regarding responsibility in a fully diverse world.

[SunsetRunner]

Exactly! We've all been left to figure it out ourselves with zero
communication other than, "a fix will be available sometime in 2023". I
know after this, I'll stick to the other brands 🤷🏼

[Yazzyyaz]

If only we had a second mobile device. It would be nice if the app could have been downloaded on a pc. The responses from fitbit are vague it does not give any information on when we can expect a resolution. Luckily I just purchased mine and can return it. 

[StrikerJaken]

So, mine is working again after the new android update.

[Jaziubog]

What is your location????

[aproudmom]

Yeah. I will get rid of my Fitbit device before I get rid of my flip phone.
I love how small the phone gets.

[Yazzyyaz]

It looks like the UK rolled out an update. I'm in the USA. No update here yet.

[aproudmom]

I'm in the USA.

[VAStewart]

I happened to have an ipad nearby and downloaded the app to that. I am using the ipad until they get a fix for the Flip.


Sent from Mail<> for Windows

[CoastalRunner]

I tried using my iPad, but couldn't get it to work, either.  Pretty frustrated all around.  I check for both Fitbit and Samsung updates EVERY. SINGLE. DAY. now (sometimes multiple times when I see someone else got a fix).  My phone and apps have never been more up to date and yet my tracker is completely useless to me.  At the very least, I wish I could sync to my laptop to keep my data, but that doesn't seem to be an option either.  Why not?

[cntnvision]

I called support about this and was told they know about the issue and are working on it.  I see a reply here from FitBit that they expect a fix in early 2023.  That seams a little too vague.   We have to use these to track daily exercise to get a break on our health insurance.  Not being able to have this work hits my pocket.  I would expect a much faster fix than this from somebody like FitBit.  Not acceptable to say early 2023.  That means nothing.

[David.B.]

Don't do that .. Got my wife a new Luxe for Christmas ... if you had a working device and are upgrading ... because on Samung Flip 3,4 Fold 3,4 and any other Android 13 app you won't be able to go back .. They know there is an issue .. and it is in the App and they are working on pushing an update .... sometime ..... in early 2023 ..... WOW! So until then my wife's phone is a brick as far as fitbit is concerned!  Very unhappy!!!! And Ironic .. Google update broke a Google product!!! 

[Dark_Phoenix]

I'm in East Tennessee USA. This morning at 1:00 a.m. I had a update patch
from Samsung. After I updated the phone my Galaxy fold 4 and then tried to
pair my charge 5 Fitbit at magically worked! Hopefully it will continue to
work. To all those who are having to wait I understand, but there is an end
in sight.

Tabatha

[Fands]

I installed the update on myGalaxy Z-flip on Dec 24... NO WAY i can connect my phone to fitbit, it "finds it" but refuses to connect , I have been trying for 5 days!!!  and now I cannot even see my steps on the phone, everything has disappeared.    I have to come HERE to search???? and a bug fix is "forthcoming in early 2023??? This is beyond annoying,  WHY can't fitbit send this information to their customers who have purchased their products ???

[sutty61]

I had to download the app again and it worked then, which update did you
get?