Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[NickStachowiak]

Is there an updated ETA on this fix?

Just purchased a charge 5 as a gift only to find out they can’t use it with their Samsung z flip. Customer service was trash. They took an hour to eventually tell me they know about the issue and there’s nothing they can do. 

[WeightsUp]

Same issue here they actually replaced my Fitbit and I'm still having the same issue with the new one so I guess it must be an update issue

[sutty61]

Keep checking for the software update, seems its being ruled out slowly

Keep checking your phone for software update, it looks like it's been
rolled put in stages ans it fixes it

[aproudmom]

I just got off the phone with Samsung and they are still working on it.
They have to go phone model by model. Fitbit should have not sold the
Fitbits with a problem until it is fixed.

[Peaches33]

You say early 2023, anything more precise?

[HHewie]

It worked (Fitbit Versa 3 with Samsung S22 Ultra)... phew!!

[Dark_Phoenix]

Still waiting for a fix in East Tennessee. Samsung Fold 4 5G
Spectrum/Charter (which uses Verizon towers). Fitbit Charge 5....has
nothing. Last mini fix was on December 9th, for a patch from Samsung. I
have had absolutely no update/fix from Fitbit period. I keep checking
Samsung and Fitbit everything says up to date. All it does is search find
and then time out. Also, says app must be installed to run..... I have a
Samsung watch as well, it works great other than the HR is not accurate at
all! So can't win for losing! Hey Samsung if you're reading this, I'll send
in my old watch if you'll send me a new one and I'll leave Fitbit forever!

Tabatha

[sutty61]

Keep checking for your update, i got mine this morning whereas as others
got theirs a few days ago

[Cboj]

I finally got the update today from Verizon. (US, Fold 4, Charge 4) However I still can't connect. Just like before it finds the watch. But times out trying to connect and the watch tell me to update my software, which I did

Very disappointed 

[Alimarie5]

Did Fitbit say that? It's hard to believe because it used to work before
the phone updated

[ChoSmile]

@aproudmom It is a problem of Samsung Fold/Flip in Android 13, not Fitbit.
So, contact Samsung and told them "Samsung should have not sold the Fold/Flip with a problem until it is fixed."

The Fitbit as a small company, even owned by Google, said that they "identify the problem" and will "fix it" alternatively (with a workaround) to mach Samsung Fold/Flip problematic communication.
Many other companies also start releasing a workaraunds for their devices espacialy to "escape" Samsung Fold/Flip promblem. 
Samsung start releaseing their fix - because to many companies and devices report a problem the the Bluetooth of Flip/Fold firmware.

The fact after Smsung release the new firmwares with fix - the Fitbit devices continuest to work again with their old/current firmware as before Andorid 13 with Fold/Flip. 

[sutty61]

No fitbit haven't said much at all about it

[Teeunited]

Sorry but you are wrong through fault is completely to do with Fitbit.
This issue has effected more than Samsung devices.
Fitbit failed to ensure their devices were compatible with the introduction
of the latest Android update, nothing to do with Samsung

[flgirl5982]

I never said it was Androids fault.  It n just said that I found a workaroun on an old phone with version 12 on an it.

[SunsetRunner]

What's the last 4 of the update? There has been one previous to the necessary one to fix the connect issue. 

[Jaziubog]

DVL9

[SunsetRunner]

Oh no! Don't tell me that 😭 DVL9 is the one that should fix the issue. 

[Cboj]

The last 4 of the one I got today was BVL7

And BVL7 did not fix it for my Fold 4 and Charge 4

[SunsetRunner]

Oh ok! The DVL9 is the one we're looking for. It's supposed to fix the connection. I thought the person that responded was you.

[Cboj]

I wish we knew what the meaning of the coding of the updates were. I keep
hitting check for updates. Today was the first time since I updated to
Android 13 I had an update available. It would be nice if there was one
central source for updates instead of each carrier or manufacturer
seemingly controlling the release

Chris B