Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Greg1982]

According to Fitbit, they ***HOPE*** to have an update sometime in early 2023.  They just don't get it.  

[rduke982]

When is "early" 2023? It is EARLY 2023.

[Rich_Laue]

They get it, now that they know the cause, they have to find the fix, test the fix, then roll the fix our to a few to see if it works and doesn't mess up the other phones. 

I would not expect an overnight fix. 

Yes borrowing a phone would work, but not ideal. And the tracker onlyuhas a 30 day storage. 

[jengreen888]

So, where was the due diligence and testing to ensure that the first roll-out didn't negatively impact other phones and

trackers?

[sutty61]

The Samsung update fixes the issue, just need to wait for when it's rolled
out to your network provider/area

[rduke982]

I have been back and forth with the Samsung customer care team. They know nothing about an update or fix.

[sutty61]

These are the Samsung updates that caused the problems F721BXXS1BVKC,
F721BXXU1BVK3
and this one puts it right - F721BXXU1BVL9 if you remove your app and then
download it again it works

[GeorgiaPeach122]

Hi @LizzyFitbit, can you share any new information or an ETA on the update?

[rduke982]

@sutty61, I have tried that. Does not work. Thanks for the help though.

[LKG55119]

My latest update is from 12/13 F711USQS3EVK7 It does not match what you provided. It is a Samsung Flip 3 so maybe that is why.  

Sent from Yahoo Mail for iPhone

[Grr8jon]

Well I guess I'm in this club too.

I was excited about my inspire 3. Tried to sync it to my fold 4 and it's not working.

If this issue isn't fixed by the end of the week I'm going to purchase a different device. 

This should be top priority. So many people have gotten new devices for Christmas and cannot use their fitbits. And I noticed that the issue appears to have been present for a while now (almost two months). This is so disappointing. Im seeing some news reports on this issue on tech sites so maybe this will help fitbit/samsung fix their issues asap. 

[Bg4lifffe]

Neither of those are my upgrade

[CoastalRunner]

@LKG55119 I have the same update on my Flip 3. The entire number is the same as yours except for the last digit.  ......3EVKE. Installed early December and have not had a sync with my Charge 5 since. I check for both Samsung and Fitbit updates daily. Still nothing. I'm in the US with AT&T as carrier.

[Rtrotter23]

I have a Samsung Galaxy z Fold 4, that has not paired with my Fitbit app in about 6 weeks. I have other posts outlining what I did to at least get my phone and the app to sync (I use my tablet)! And that has been working, not perfect but works. I updated one of my posts the other day to say that even though my phone was not paired for some reason the syncing works at the gym! Can anyone answer why that would be. I went to the gym for the second time today and everything was working fine without me doing a thing! Why would it work at the gym and not work at home? Unless, the problem lies somewhere in the Network or wi-fi or the strength of the Bluetooth connection. Anyone have an answer to this? Thanks in advance!

[NebrasKari]

Today is the day!!! I finally received the second software update from Samsung!! Manually checked for it, Installed, and was immediately able to pair with my Fitbit again. I'm so happy to finally have it functional again!

My details:

Software update ending in EVL9

Z Flip 3 on US Cellular

Charge 5

Nebraska

[cntnvision]

Awesome. Hope it gets here too ohio soon

[moriahpulver]

My Charge 5 (1 year old) was working perfectly until Friday at 8am. It sync'd and all was right with the world.

Since then, the tracker and the app are not talking. The tracker and my Bluetooth (both phone (Z-Flip 3 with Android 13) and computer (windows with a fitbit dongle and the app)) are not talking.

I have turned Bluetooth on and off

I have rebooted my phone

I have restarted my tracker

I have force-stopped the app

I have uninstalled the app and reinstalled it - took forever to actually connect the tracker again but still not syncing.

The tracker does not even appear in my Bluetooth as a pairable device.

I just disconnected the tracker from my account again and am now stuck, unable to reconnect it.

This is ridiculous - What am I missing? Is there a fix? or should I start shopping for another brand?

[SanneBxxx]

Same thing happened with my charge 5 yesterday. But I had a X on the screen first and nothing I did helped. I couldn't reset, couldn't sync etc 😭

[Mommafit07]

I'm michigan. Same...charge 5 with a flip 3. Been out of sync since early December. No other way to connect. Poor. Been using fitbit for almost a decade. Can't track food, missing calls, skipping the gym, genuinely loving life though... gained 10 pounds and stopped working out cause I can't keep track 😉🤣  

I kid i kid. None of that happened for real... Happy Holidays! But seriously, fix this already!!!!!! This fitbit has become a big part of my life and routine. It's a messed up error honestly.

-signed

Legit bummed out and disappointed. And I don't think I'm alone.

[rduke982]

@NebrasKari, that's awesome to hear! I hope it gets to Louisiana. I'm sick of not having my Luxe syncing with my phone.