Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Steve_t100]

It's an ongoing problem for the flip phones and the zfold. The issue has been ongoing since November when google released android 13. Fitbit says they are working on it. Early 2023 but no date is given which is unfortunate.

[jamiesmith123]

I'm having the same issue with my Galaxy Z Flip 3 and Fitbit Luxe. I've tried everything. It's really frustrating to not be able to sync, I hope Fitbit fixes the issue soon.

[Vchanny]

I factory reset my Luxe, thinking it would help... now it's just a useless brick. 🤦🏼‍:female_sign:

[LKG55119]

In US (MN) with Verizon. 


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[AussieJEL]

Me too... 

It was all fine until I did a fitbit update as prompted by my fitbit app. I have repeated the troubleshooting tips repeatedly. My fitbit is not even a year old and neither is my phone... When it this going to be fixed... ??!!

[Grr8jon]

Hello I have not been able to use my fitbit app's premium service since my fitbit inspire 3 cannot sync with my galaxy fold 4.  (This is a known issue and many have it) Is there any compensation for lost time? Can they extend the membership? 

I am paying for a service I cannot use.

Please help. 

[RodrigoMFitbit]

Hello everyone!

This situation has been reported already. Our team has identified the root cause of the bug and we are working on a fix, which we anticipate releasing via an app update in early 2023. If you have another mobile device or tablet, you can try to sync with it. I appreciate your patience. 

Have nice day!

[rduke982]

@RodrigoMFitbit, I have heard this several times. I've been without my Luxe for a month now while your team is working on a "fix". Some of us do not have an alternative device to sync with so I guess we are out of luck. My patience has worn thin by this. FitBit apparently doesn't understand or you would have rolled out the "fix" by now. Have a nice day!

[SanneBxxx]

I have a google phone, no flip nor fold. I got my Fitbit in March last year. Not happy 

Yes mine is under a year old too. I contacted Fitbit support, and he said he was escalating the issue but I haven't heard from anyone in 2 days.

[Yazzyyaz]

Seriously not trying to be a jerk but what's the point of everyone at Fitbit giving the same BS generic responses. We're all trying to figure out when early 2023 is! 

[Claygriffith01]

Repeating 'Early 2023' like it's helpful is wildly tone deaf after all the responses fitbit has gotten for this issue.  Everyone here is saying we need a more specific time frame, we all have devices we cannot use because Fitibit chose not to keep up with the new Android 13 Standards (which is insane as they are owned by the same company that owns Android).  

Instead of saying 'Early 2023', which just irritates everyone, say "The update will release on x date, or during x week.  It's not that hard. 

[rduke982]

@Claygriffith01, you are exactly right! We need specifics. They should have a time-frame. Being vague doesn't shine a bright light on customer service. After all, they should have known there was a bug with the Android update that would stop the FitBit devices from syncing.  After all, like you said, they are Google!

[cree8960]

That's exactly when the issue started with my watch...got an update to my zflip3 and it broke the sync and connection. Thanks for the info!

[VisaDiva]

Thank you Lizzy for the response, is there an ETA on "early 2023 and a status of the fix-is in test, or is it request to fix on a backlog and not scheduled?. It's been a month since my FitBit stopped synching and in technology time, that's a lifetime. I've been a FitBit customer for at least for over a decade and this is not what I've come to expect or experience with FitBit products. 

[rduke982]

@VisaDiva, I am the same way. I have been 1 month without my Luxe. Every generic response FitBit gives burns me. It's like they don't care about losing millions of customers. I bet they will shape up if this went to the media. 

[LKG55119]

St Paul MN


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[Grr8jon]

You are right. Some people do not have another device to sync with (I had to ask my gf or my friend to sync) This is frustrating. Also I paid for the premium service and I can't even use it well. 

I wish a specific date was given because early 2023 could be April. 

Hopefully the fixes come quick. 

[Steve_t100]

I'd cancel your premium until the issue is resolved. Early 2023 as they say. I wish they were more direct and Pacific with customers. Using another device is optional but highly inconvenient. 

Fitbit response team said to me once January 2023, week later then told early 2023, we are working on it. I dont how a company having a November problem into January It is what it is. 

Early 2023 can be anytime between January - March. If based on yearly quarters like the stocks. Lol. 

[rduke982]

@Steve_t100, if this drags on to March they are going to lose a bunch of customers! It might end up in the media too and they don't want that!

[flgirl5982]

Have a nice **ahem**ing day!!!!!   We have all paid for a product and/ or service which is just useless.  The worst is that you have no sense of urgency to get this fixed.  Early 2023 should mean by the end of January not some arbitrary time in the "future".  If this continues for much longer, I will go public with this and will switch to some other brand of tracker.  I have been a fitbit loyalist for  5-10 years.  You're not the only game in town!!!!!