Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[PaulaMello]

I live in Brazil. When I will be able to get version 3.73?? Since my flip4 software update I cannot use my fitbit. 

[AskMP]

The big thing that irks me is that you can clearly see that looking up Fitbit in incognito, you can clearly see that there has been an update to the software on Jan 10th. When "install on my device" is clicked and you login, it shows a screen with a SUPPOSED compatible device but the version cannot be installed on it. It’s obvious that the team at Fitbit have done an update but between Samsung FAILING at roll-outs and Google’s slow updating, it would seem that any fix that is available is simply limited to a small number of subset users effected.

This shows that the process is broken. The method in providing fixes and corrections to software needs to be examined here. If a hotfix is required (like this) then it should be able to be implemented.

My question now is who should we direct this message to Fitbit team? Who should we be reaching out to? Google customer service? Samsung? who can provide us a direct download link or force update ability to obtain the latest version of the distributed file? How can we uninstall the existing 3.72 version and have it so that the 3.73 version is installed in its place? I get that you cannot provide the process as it's beyond your control but as a team member providing support for the software, from a company that is owned by the company who provides the store, you SHOULD be able to direct us where to go to get further than "Wait and keep checking". Otherwise you’re going to get more and more of what this forum post has had: angry customers who think that returning their product and purchasing a competitive company is selling is the better option. (one who I should point out has interest in NOT having this fixed since they have a competing product… that requires nightly charging, and no additional value).

[AskMP]

All I did was ask who we should be reaching out to rather than Fitbit since they’ve done their part and it is in others' hands now. Google play store shows the Jan 10th update ONLY if you're in incognito mode or logged out… but if you're logged in, it shows only the November version is available. I’ve contacted Google and they too see that there is an updated version but are unable to provide any information on how to update a person's version…

[AskMP]

After contacting Google Play, they say that they are just the payment processor and cannot provide any means up forcing an update even though their page clearly shows that there is a more up to date version. "You should reach out to the developer to see if they can update your account on their end". We're pretty much at a waiting game here. Samsung rolled out an update which broke Fitbit syncing, Fitbit AND Samsung have rolled out updates but they are being released gradually over extended periods of time and so those of us with devices that are not working as advertised are in holding pattern until they get applied. Either both in some cases or either in others.

I have attempted the, suggested by Google Play rep, adjusting your clock to be ahead, clearing the app store cache, etc… attempts but to no avail. It simply doesn't effect the account.

Here's a screenshot what I meant by one window can be logged out and show the "Jan 10" update but when logging in, it shoes the older.

[jrzdawn]

Thanks for the info AskMP.......I'm having the same issue and I see the same difference in software versions that you showed in your screenprints.  If you ever find someone competent who can explain how to get the 1/10/2023 version installed to your phone, PLEASE post the steps here so others can follow along.  THANK YOU!

[Steve_t100]

Yes you can blame Fitbit. There are many apps with Bluetooth functionality that didn't cause any defect. I've only experienced a "lag" This is not a Samsung issue because if it was my other apps would fail to. It's quite embarrassing that a android 13 owned by google and missed the ball with their sub brand. 

January 9th was the release here I am on the 15th wondering wtf. 

[Steve_t100]

Brother this was happening since American Thanksgiving. Let that sink in. 

[Skylab]

I've had same issue as everyone else with my Charge 4 since 17th December trying to sync to fold 4 when I did update. I logged call with Fitbit and Samsung. After chasing Fitbit. I was  advised a new update was being released on 17th Jan to sort the issue. Not sure if its a fitbit or Samsung update, but we'll see tomorrow. Otherwise like many others I'll have to bin my fitbit.

[SunsetRunner]

Yes!!! Suddenly today my ZFold4 updated and connected..whew. I can dump my son's burner S9 now. 

[Steve_t100]

It's the 16th an this thing is non existent.

[ms203]

I got it to work by manually updating the Samsung software.  A lot of work as it does reset the phone requiring a reboot from backup.  Does work after.

[1956]

Not working with my phone new update 

[cmyna]

I factory reset my phone 🙃

[Steve_t100]

If it's a fold or Flip phone tough luck. Fitbit says app roll out was on the 9th.....

[Yazzyyaz]

Ok Fitbit. Customer service told several customers including myself that the Fitbit update would be rolled out by 01/17. What's the update?

[Brandiese23]

When will everyone receive the update? The fitbit charge 5 hasn't worked since it was purchased.

[sutty61]

Have you checked for any Samsung updates. If you've had one recently
uninstall your fitbit app and then reinstall it - mine worked then

[Rtrotter23]

Today is 1/17/23- I have a Samsung Z Fold 4 and a Fitbit Charge 5, I am in Central NJ on AT &T. I have been without a directly paired phone since the end of November, so almost 2 months. I check my updates several times a day, no Samsung update, no Fitbit update! I have been using my tablet as my paired device, so I have been ok for what I need to do which is track my daily steps! My fold 4 does update but it is delayed! 

Also, I am wondering if this may be more than a Samsung or Fitbit issue because I take my phone to the gym which is many miles away from my paired tablet, yet my Fold 4 seems to work fine (shows my incremental steps in real time), although it is not paired with any device in the gym! I thought that was very strange! 

I understand about the incremental roll out, I also understand that neither Samsung nor Fitbit really can control what the actual phone networks do, they can push it all they want but unless the Phone Network (AT &T, Verizon, T-Mobile etc) are behind the push, it just won't happen!  Which I think is why, I haven't gotten any updates in several months.

[Rayjay100]

Fitbit charge 5 still not working for over 2 months. Android app 3.73 not available on google play store in Canada. No software update from Samsung for Galazy Z Flip 3. Time to ditch the fitbit and go to something else.

[Yazzyyaz]

Some of us are still waiting for the Samsung update. I've been checking everyday.. I'm in Virginia USA. On Tmobile network.