Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Hp513]

Nope, no Fitbit or Samsung update.

[Ninisandman]

My phone had an update and fixed my issue

[AskMP]

That was a few days ago and still no update in the Canadian store… uninstall/reinstall to see if the update number is just not showing in the store details but nope. 3.72 still the only one available. Any chance that when it was submitted, it didn’t include all regions? How would one get access to this update without having to wait on this ‘progressive roll-out’?

[MudGoblin]

Im in America and still don't have the 3.73 update. I don't think anyone does yet. Everyone who has gotten an update that fixed it was an update on Samsungs end not Fitbits. 

And unfortunately I still dont have the samsung update either 😭

[sutty61]

Mine was fixed on the Samsung update which we got here in UK on the 28th
December the Samsung update that messed it up in the first place was the
one on the 9th December

Not had the fitbit app update

[jamiesmith123]

When is the Fitbit update expected to roll out to everyone?

[SunsetRunner]

I have 3.73 updated Jan 4, 2023 on the American store.

[flgirl5982]

No 3.73 for me and I'm in the U.S.

[charleskn]

There is a new Fitbit app version, which is supposed to address this. My understanding is that the app rolls out over a short period of time to different geographic areas.

https://community.fitbit.com/t5/Android-App/Android-Fitbit-app-3-73-is-now-available-01-09-23/m-p/53...

[losigan]

i just saw this today. on the google play store, the only version available is 3.72. 

[jamesgerboc]

Why wouldnt Fitbit simply state that when you call them? It is very helpful to know theres a fix and it's making its way through the world. Thanks for your help.

[wildgooseduluth]

Yes.

[GummiEps]

Finally got the fitbit update and was able to connect with my phone this afternoon (Samsung Flip 3). 

[rduke982]

The Samsung update fixed my issue, for now. When is the FitBit update expected? Moderators, please don't give that generic answer. We need a specific date.

[Viper130812]

When was yours available? I found a lot of people claiming an update, yet I don't have an update. 

[Kzdwfy]

I have a fold 3...still no update for me.  Is there a way to update the software back to the previous version for your phone?

[Steve_t100]

I call bs. If it's corrected for you on the 10th then why am I on the 12th don't have it yet? Why not release it to everybody at the same time? This is poorly executed.

[Steve_t100]

Moderators posted on Jan. 9th about the update for the app. I've checked the store, it's the 12th why am I still waiting? 

[Steve_t100]

During the roll out how do they prioritize who gets it first? And why? 

[bumbleklutz]

I have a Note 20 Ultra running Android 13, and I'm facing similar issues.  My Sense will sync, eventually, but it constantly disconnects from the phone; and has to be either restarted (both the watch and the phone) or force stop the Fitbit app, turn off bluetooth, restart the Fitbit app and turn bluetooth back on.  This occurs at least 10 times per day.  No update from Fitbit.  My phone is currently downloading an update from Samsung.  I hope this does the trick, but I'm not too hopeful.  There was nothing in the update notes about improvements to bluetooth.