Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[Faccmil]

Also ordered with insurance a replacement charge 4....paid the deductible...received new device.. SAME EXACT ISSUE....the app recognized the charge 4 but WILL NOT pair...and this is with the new replacement device that I have paid for with my insurance 

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Currently involved with Fitbit tech support. 

Also paid my insurance deductible to receive a replacement...Same Exact Issue..

No help yet from fitbit.

Tech support is a little slow to respond 

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Same issue ZFold 4...

No resolution yet from fitbit 

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I as well replaced the device as per tech support....Same EXACT ISSUE..will not pair with Z Fold 4 

[Phoenix1967]

@goforitbugsIt took them long enough to figure that out! Their standard answer for everything is that we must be doing something wrong or overlooking something so they throw all the usual troubleshooting steps at us and then tell us to go over them again and again before finally admitting the problem might be in the programming, even when dozens of people are having the same issue with the same factors. I've been with Fitbit for over 6 years but I think this may be my last tracker with them. The advice tech support gave me with this issue was a bit over the top. Especially when they threw a "how to pair a tracker to your app" article at me. REALLY? 6+ years of using Fitbit and they really thought I didn't know how to do that basic step and that's why the thing wasn't working still after all the troubleshooting? It was an insult!

Fitbit Charge 5 v57.20001.171.50

Samsung Fold 4 OS13 

[CrazyP]

I'm having exactly the same problem since my galaxy flip was updated at 10:30 yesterday morning. Tried everything suggested in troubleshooting and user manual. It's infuriating as l have been using my fitbit to regain strength since an illness. 

[SunsetRunner]

@Phoenix1967 I gave up on Fitbit and got my Galaxy 4 today. Super easy set up and the best part is the watch isn't app dependent. All the updates happen directly from the watch. I will never have to worry about my watch not being compatible with my phone, that's for sure lol

[Faccmil]

Fold 4 is a newer model that replaces fold 3....neither of the devices mentioned will NOT PAIR with the app on either of the two phones mentioned...Fold 3 and Fold 4

The charge 4 fitbit will NOT pair with either of the two phones mentioned; Galaxy Fold 3 or Galaxy Fold 4.

[Phoenix1967]

@SunsetRunner My hubby has one, and he loves it, except for the battery. Hopefully by the time this tracker gives up the ghost, they'll have improved that. 

[Stevie789]

I contacted the helpdesk of Fitbit today. The ploblem is Andriod 13 in combination with the Fitbit app. They are working on an update of the Fitbit app. Hopefully the update will come quick. 

[SunsetRunner]

@Phoenix1967 I did see that as the only complaint with the Galaxy 4 but decided I'm good with having to charge it every morning while I'm getting ready since the watch itself seems to be far superior lol

[Mzyutmp]

Does the firmware up date actually fix the sync issue? 

[huddie]

@Mzyutmp  We don't know for sure if anyone posting here actually has the new firmware 57.20001.188.58 yet. That's why I'm asking everyone to include their firmware version in their posts.

[Lumi2004]

Not every useful at all. I have a replacement on the way and I am hoping it will work.

[Woodybush]

I also have a new one on the way. I also got a replacement phone and the problem is still there

[Lumi2004]

Very strange so are they not compatible I wonder

[Faccmil]

After Android update----NO the charge 4 will NOT PAIR with the App.

Sent from my T-Mobile 5G Device
Get Outlook for Android<>

[thomul]

No help in this. Same issue here after last Android update (13) on my Z Flip 3. NOTHING works ☹️

[Tmaster007]

Doesnt this mean something about a reimbursement from a customer point of view. The app store is flooding witg 1 star reviews with similar complaints

[joel4015]

@huddie 

To me, it's not a firmware issue... It was working well on Android 12, and still well on devices with Android 13 others than flip and fold.

The issue is in the app and/or Android 

[goforitbugs]

Chatting with Jorge
END
ve apologize for any inconvenience this may
have caused and I appreciate your understanding
and patience in regard to this matter.
03:51 pm
so its a bug
days of
bought another this is not cool
03:52 pm
Yes, correct. We apologize for the inconvenient.
We are aware of this.
03:52 pm
really bad
03:52 pm
\type your meseage here.

[SunsetRunner]

I'm on live chat right now and this guy has no clue. Getting really annoyed as only had this for 5 months. Wish I had stuck with a Samsung watch now as that is what I had previously 

[Roxib90]

I've had the same issue with the Android 13 update on Z flip 3. I called customer support and they said it's a problem all users have with this update and they are trying to fix it as quick as possible. They recommended to watch for device/phone updates in the upcoming days. I guess we'll have to wait...