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Failure to send messages in the app

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‎07-10-2020 06:06 - last edited on ‎07-10-2020 20:33 by Fitbit Moderator

‎07-10-2020 06:06 - last edited on ‎07-10-2020 20:33 by Fitbit Moderator

When itry toads good fitbit user name I get the message failure to send.

 

Moderator Edit: Clarified subject

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‎07-10-2020 20:33

‎07-10-2020 20:33

Hi @Kalr1957, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? The user you're trying to send the message is your friend in the Fitbit app? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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