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Feedback about Fitbit app - My opinion

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‎12-30-2020 12:57 - last edited on ‎01-05-2021 11:20 by Fitbit Moderator

‎12-30-2020 12:57 - last edited on ‎01-05-2021 11:20 by Fitbit Moderator

Hello everyone,,

It's just gotten worse with every single update. A few years ago it worked maybe half of the time but after the last few updates (which also now require an internet connection AND your location to be turned on to sync - WHY??) it only works maybe one out of every 3 or 4 tries.

I just don't understand why a company that is this big and has so much money has such a horribly buggy app.

 

Moderator Edit: Clarified subject

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‎12-30-2020 14:31

‎12-30-2020 14:31

If you would care to say what you are having trouble with, maybe somebody could help you.  But when you just say it is horrible, that's not enough for anyone here to go on.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-05-2021 11:20 - last edited on ‎08-19-2025 09:12 by Fitbit Moderator

In response to JohnnyRow

‎01-05-2021 11:20 - last edited on ‎08-19-2025 09:12 by Fitbit Moderator

Hi @Jamuna12, welcome to the Fitbit Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

@JohnnyRow Your support is always appreciated. 

I'll be around if you need anything else.

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