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Feedback about the Sleep Study

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‎10-23-2021 10:15 - last edited on ‎10-23-2021 11:34 by Fitbit Moderator

‎10-23-2021 10:15 - last edited on ‎10-23-2021 11:34 by Fitbit Moderator

I participated in a 30 day sleep study conducted by FitBit. At the end of the study I was promised a promo code for 30 days of Fitbit Premium. I religiously completed the daily survey for the study, then upon completion I was sent a congratulations message but never given the promo code. After contacting customer support I was given the run around for weeks before being of accused of quitting the study early which forfeited the free 30 days of premium access. I was completely taken advantage of. Fitbit used my time and input free of charge for this study. I've been a loyal customer for years. Being accused of lying was the last straw. I'll be trading in my entire family's Fitbit devices for Garmin trackers. Beware of this scam. Shame on you Fitbit.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-23-2021 10:20

‎10-23-2021 10:20

Hi @DupedCustomer12  a Fitbit Moderator has been notified of your post and should be by to assist you. Sorry I have nothing to add that would be helpful.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-23-2021 11:33 - last edited on ‎08-13-2024 16:12 by Fitbit Moderator

In response to Odyssey13

‎10-23-2021 11:33 - last edited on ‎08-13-2024 16:12 by Fitbit Moderator

@Odyssey13 Thank you for flagging this post. 

@DupedCustomer12 Welcome to the Fitbit Community.

Thanks for sharing your experience with our Support team. I see where your frustration is coming from. 

I appreciate the time you took to complete the sleep study each day. I was able to see that our Support team was in touch with you today, in order to avoid confusion, it's recommended to continue the communication with them, since they have access to your case details, they'll provide the options available. 

Also, if you haven't tried any Premium trial, you could sign up for the one that's available to anyone new to Premium, where you'll get 90 day trial.  

Thank you for your understanding. Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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