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First time ionic setup updating extremely slow!!!

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‎11-27-2018 22:19

‎11-27-2018 22:19

Just got myself an ionic and I am so excited to use it but I have trying to set it up for the last 2.5 hours.

 

First time was good and connected then said it had to do the update.. About an hour later after it got maybe 10% through said failed.. I am now trying to do it again the app is only pulling down at 10 kb/sec

 

I am connected with 4g and have verified with speedtest I have a 40mbit down connection so it must be fitbit's servers??

 

Tried with wifi same result can't seem to see anywhere stating if their network is experiencing issues

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1 REPLY 1

‎11-28-2018 07:47

‎11-28-2018 07:47

@icanfly77 Welcome! It's great to see you around! Sorry to hear about the slow update on your new Ionic. Try refreshing the link between your phone and your watch by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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