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Quick Replies send double text message responses

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‎11-27-2018 17:46 - last edited on ‎11-28-2018 08:43 by Fitbit Moderator

‎11-27-2018 17:46 - last edited on ‎11-28-2018 08:43 by Fitbit Moderator

When I receive a text message on my phone, it will show up on the Fitbit ionic screen. When I reply (from the ionic) with one of my pre-set text response choices, it will send it through text message several times. How do I stop it from doing that?

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎11-28-2018 08:44

‎11-28-2018 08:44

@IRM17 Welcome! Thanks for being part of our Community! Sorry to hear that your Ionic is doubling the responses. Try refreshing the link between your phone and your Ionic by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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