Fit bit stopped syncing

[Carena77]

I have a fit bit versa and it stopped syncing to my Samsung Galaxy 9 on Sunday . I tried turning off Bluetooth and turning it back on and it wouldn't work and then tried unpairing it to my phone and know I can't get it to connect in the app at all ? Any advise on what I can do to get it to work again ? 

[WhitneyBex]

I have the same issues with my Ionic. It won't register data since Sunday and so can't link to MyFitnessPal.  Really annoying, as I doing a challenge.

[Bertha98]

Same issue with Charge 3 and Samsung s7.  Tech support had me shut off wifi but still only works occasionally.  Very frustrating.  Returning mine since so many have posted same problems

[Crichings]

I have a new versa. It was syncing steps but not diary, emails etc. I have just tried to start again from scratch and it won't complete setup, what is going on? 

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[Ktwermer]

I am in the same boat -- doing a challenge and cant get my steps to sync to the fitbit - super bummed this is happening!!!