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FitBit not syncing to app

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‎12-01-2017 17:50

‎12-01-2017 17:50

My FitBit has not synced to the app since Wednesday morning at 652 am. I checked for updates, restarted my phone, restarted Bluetooth, and even uninstalled and then reinstalled the app with no luck. Anyone else having this issue or know how to fix it?

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4 REPLIES 4

‎12-01-2017 20:13

‎12-01-2017 20:13

Same for me.  Anyone have an update as to why this is happening?

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‎12-01-2017 21:39

‎12-01-2017 21:39

Same here. Reset Bluetooth & the message tells me "Fitbit declined pairing request"

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‎12-02-2017 05:40

‎12-02-2017 05:40

Same for me, what is the solution

@Tish316 wrote:

My FitBit has not synced to the app since Wednesday morning at 652 am. I checked for updates, restarted my phone, restarted Bluetooth, and even uninstalled and then reinstalled the app with no luck. Anyone else having this issue or know how to fix it?

 

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‎12-02-2017 05:58

‎12-02-2017 05:58

I called tech support and they were great. I have a fitbit One and was told tobpkig it in to the charger. Then press and hold the button for 10 seconds until it shuts off. Unplug, wait 10 seconds, then press the button until it turns back on. It synced perfectly as soon as I turned it back on!

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