Fitbit All-Day Sync Not Working

[ddoumani]

I have been having an issue with Fitbit all-day autosyncing ever since I started wearing them. I have had three Fitbit devices and three cell phones and each one of them I have had the same issue. All-Day sync does not work! Every few days when I come to the app I see I have 0 steps. I check the app 1-2 times a week and each time I have 0 steps.

The only way I get it to sync is by restarting my Fitbit and restarting my phone and doing a manual sync. Then after that the all-day sync will work for about one day and stop again. This has been so frustrating!

To spare the time, I am an engineer and very knowledgeable in this area. I have gone through every single troubleshooting step. My phone is running Android 8.0. The Fitbit app is up to date. I have a Fitbit Blaze. I have also had the same issue with Fitbit Charge. All Day sync is turned on. Bluetooth is turned on. Always connected is turned on. I have literally tried everything, but all-day sync never works for more than one day.

Please escalate this to a Senior Engineer who can actually investigate the issue and I am more than happy to work with them if they want to dig into my account, specifically.

Thanks,

Moderator edit: Removed personal info.

[Intru]

Mob not syncing with Android phone.

[LanuzaFitbit]

Welcome to the Forums @ddoumani. Hello @Intru.

Thanks for bringing this up and for sharing everything that you have tried. I'd like to ask you some questions:

• What phone are you currently using?
• Have you gotten some sort of error message at some point?
• Do you have notifications enabled? If so, do you receive them?

Look forward to your reply. 

[ddoumani]

@LanuzaFitbit - I am currently using a Samsung S9. I have also had a Google Pixel with the same issue. I never get an error message. Just does not sync unless I manually do it. I have notifications enabled. I receive about 75% of notifications, those are also inconsistent, but not nearly as much as syncing.

Thanks,

Daniel

[ddoumani]

@LanuzaFitbit - any update? I just checked my app for the first time this week. Says the last time it synced was Sunday..getting so frustrating.

-Daniel

[LanuzaFitbit]

Hey @ddoumani.

Thanks for your patience. I definitely understand how this can be frustrating.

From what you are telling me, it could be because the S9 is not currently a compatible phone. Even if it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, incompatible phones can experience situations like this because the app has not been fully tested yet. 

While not optimal, some users have found that following that standard troubleshooting steps helps to get the Fitbit to sync. Perhaps you could give it a shot.

If there are any further questions, please let me know.

[ddoumani]

---

@LanuzaFitbit wrote:

Hey @ddoumani.

Thanks for your patience. I definitely understand how this can be frustrating.

From what you are telling me, it could be because the S9 is not currently a compatible phone. Even if it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, incompatible phones can experience situations like this because the app has not been fully tested yet. 

While not optimal, some users have found that following that standard troubleshooting steps helps to get the Fitbit to sync. Perhaps you could give it a shot.

If there are any further questions, please let me know.

---

@LanuzaFitbit - Samsung S9 is literally one of the biggest phones in the world. For it to not be compatible is absurd. Secondly, I had a Google Pixel before this phone and it had the same issue. Lastly, I have gone through every troubleshooting step already. That is what I mentioned in my initial post.

Can you please escalate this to an engineer that can assist me?

Thanks,

Daniel

[LanuzaFitbit]

Hello @ddoumani.

I understand where you are coming from.

I will be sharing these with the rest of the team. Whenever there are any updates or news on the matter we'll be sure to let everyone know.

If you'd like I can have our support team get in touch with you to see if there is anything else that they can try or suggest. Let me know if you want me to do that.

Let me know if there are any questions too.

[Lilbiddy]

Got the latest update yesterday now have the same problem. Where it says synch now I get the exclamation mark in the red circle. The data updates but the synch is only momentary. So no real time pulse shown. The ability to synch is the most basic requirement yet time and again you put out an update that destroys this for some of your customers. Frustrating is an understatement. 

[Lilbiddy]

Well, all of a sudden after nine hours mine seems to be functioning again. Didn't do anything except give it a large amount of high calibre anglo-saxon abuse. Result?

[LanuzaFitbit]

Hello @Lilbiddy.

Thanks for sharing your experience on the matter @Lilbiddy.

Glad to know that it is working correctly at the time. Keep in mind that if you have any issues, you can try the steps I mentioned above. There is a possibility that it will work.

Let me know if you have any further questions. 

[ddoumani]

@LanuzaFitbit - Yes, please have someone from preferably Engineeering, not Support, reach out to me.

Thanks,

Daniel Doumani

[LanuzaFitbit]

Hey @ddoumani.

Like I mentioned, I could have the support team get in touch with you. 

Please do know that our team is aware of the need to add newer phones and testing is being done at the moment on the newer models.

Let me know if you have any questions.

[cebro11]

Your not alone.  My Fitbit was ok with all day sync until May of this year. Believe I have been with Fitbit for four years with no issue. First three on Windows 7. No issue. Replaced with new lap top, Windows 10 which I use once a week, sometimes less.  So, I added the app to my 6th generation iPad.  All day sync does not work. Called several times until I’m at the point of thinking I’m crazy.  We have done the same changes over and over and over with the same results. ALL DAY SYNC DOES NOT WORK. The device does not work on my laptop at all.  I decided after having my grandson, an engineer with a masters degree and graduate Magna **ahem** Laude suggest I try my cell, Samsung J3.  Works fine but all day sync DOES NOT FUNCTION. Fitbit response yesterday was to send me another, 3rd on complimentary.  Anyone out there want to take any odds of it working correctly?