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Fitbit Alta HR screen not working

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‎11-18-2019 14:50 - last edited on ‎11-19-2019 09:01 by Fitbit Moderator

‎11-18-2019 14:50 - last edited on ‎11-19-2019 09:01 by Fitbit Moderator

Hi was just want some advive my fitbit alta hr screen is completely blank, but the information is still going to my phone i have tried restarting it a couple of times but it doesnt seem to be working. When it first stopped working i thought it maybe just ran out of battery so i charged it and the battery logo came up but know it doesnt even do that. Just wanting to know whether i need to get a new one i have had mine for about 2 years.

 

 

Moderator edit: updated subject for clarity

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‎11-19-2019 09:06

‎11-19-2019 09:06

@Amy.k. Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Alta HR not working as it should and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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