help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit App for Samsung Not Working Porperly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2018 11:30 - last edited on ‎08-14-2018 11:59 by Moderator Alum

‎08-13-2018 11:30 - last edited on ‎08-14-2018 11:59 by Moderator Alum

When is Fitbit going to repair the app that is now not working after the last 3 updates

 

Moderator Edit: Updated Subject for Clarity

Best Answer
3 REPLIES 3

‎08-14-2018 11:58 - edited ‎08-14-2018 12:00

‎08-14-2018 11:58 - edited ‎08-14-2018 12:00

@SunsetRunner Welcome to the Fitbit family! I moved your post to the Android App Board as there are more chances for you to receive an answer to your inquiry here. Thanks for reporting that you are experiencing difficulties with the Fitbit app.

 

Can you please provide more details as to what specific situation are you experiencing with the Fitbit app on your Android device? Also, can you tell me what model of Samsung are you using?

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes

‎08-15-2018 05:54 - last edited on ‎08-16-2018 07:43 by Moderator Alum

In response to SantiR

‎08-15-2018 05:54 - last edited on ‎08-16-2018 07:43 by Moderator Alum

Hi

Thank you for your response

 

I have the Samsung s8 my wife has the Samsung s7 and my daughter has the Samsung s6 all have the following problem

since Fitbit updated 3 updates ago the heart monitor does not work at all the steps keep going back to zero and the Cals also keeps going back to zero

 

I have also uninstalled and re- installed and still does not work

 

Regards

 

Moderator Edit: Personal Info Removed

 

Best Answer
0 Votes

‎08-15-2018 06:00

In response to SunsetRunner

‎08-15-2018 06:00

That sounds like you may be affected by the bug documented in this thread:

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

 

Keep an eye on that as that's where fitbit will be posting updates on progress.

Best Answer
0 Votes