Fitbit Blaze won't sync time

[ddevries85]

My blaze will not sync time since the last app update on Android. My phone is a galaxy s7 active, and before anyone says its not a supported device everything has worked fine since I got the blaze for Christmas. I have tried pretty much every suggestion on these forums, plus numerous on places like android authority. Taking suggestions from anyone who has them. 

[marco69]

I have the same trouble. If I turn my S7 off, the fitbit blaze and Galaxy S7 wont sync any more and the time is wrong. The only way I can fix this is to remove the device from the fitbit app and re-setup/add a new device and run through the set up process again. All the syncing starts working again and the time is correct.

I think this is a Fitbit issue not a phone issue.

[acdelco · Accepted solution]

marco69's advice worked for me.

[Pkneumann]

Thank you!  I was ready to give up 🙂

[redrules]

Kind of clunky for an actual solution.  If Fitbit doesn't want to support Samsung Galaxy S7 then I'm probably going to be dumping this back at Costco.  My Blaze was syncing but now it has stopped. This entire unsupported laptop situation and needing a dongle is also very frustrating.  You would think if I charge the battery via the laptop that the charger cord/case would be enough. 

[LanuzaFitbit]

Thanks for joining the Community @redrules! Hello @ddevries85, @Pkneumann, @acdelco and @marco69! 

It's great to see people helping each other out. @redrules, have you tried the troubleshooting mentioned by @marco69? It should do the trick.

As for your feedback about the computer. We truly appreciate the time that you took to let us know about this. Please do know that no comment goes unnoticed.

If the troubleshooting suggested above doesn't work please let me know and I'll gladly help you.

[Joelrichar]

As with everyone else now my Blaze has stopped syncing too. TheBlaze has had more problems than a math book. I am becoming more and more disappointed in Fitbit.

There should be a way to hardwire The Blaze. This is insane. So frustrating.

Joel Richards 

[LanuzaFitbit]

A very warm welcome to the Forums @Joelrichar!

I'd like to help you make sure that your Blaze works as intended. Have you tried the troubleshooting steps that were suggested above? They should help you get your Fitbit to work.

Please keep me posted on how it goes.

[Joelrichar]

I have installed and uninstalled the Fitbit software so many times I can now do it in my sleep. I have reset the Bluetooth. I have rebooted my cell phone. There's just something wrong when it won't sync. 

I'm actually surprised when the blaze does sync. How sad is that? 

So frustrating!

Joel Richards

[LanuzaFitbit]

Hello @Joelrichar.

Thanks for letting me know that you have indeed tried the steps I have mentioned. 

Let's try to restart the whole connection. You can do it by following these steps.

Additionally, could you let me know what phone are you using to try and sync your Blaze? Be sure to check if it is listed on the compatible devices list. Please keep in mind that if your phone meets the requirement of Minimum Supported OS (Android 4.4 KitKat), it can still sync and we could recommend all of the troubleshooting steps that you have mentioned.

Note that we don't guarantee that the sync would be will be successful as we are still testing phone models.

Let me know if you have any further questions.

[Joelrichar]

Thank you for checking in. I own the Google Pixel. 

 I did all the topics you asked me to do. Keeps looking for my Blaze.  

I'm fairly simple person. I only ask that my phone and Blaze sync when I want it to. If I want to sync every 6 minutes it should let me. I know that sounds crazy.To actually sync when the customer wants to.

 The Blaze syncs whenever. I can't even figure out when it feels like it. 99% of the time the Blaze refuses to sync.

Sad, sad, sad......

Joel Richards

[LanuzaFitbit]

Hello @Joelrichar.

Thanks for going through the steps I suggested. 

I understand that this can be frustrating and I'd like to continue helping you.

To better understand the situation I do have some questions:

• Do you regularly sync with other devices or only your Pixel?
• Have you setup notifications? 
• What Android version are you running?
• Do you get any error messages? If so, what do they say?

Look forward to your replies so that I can find the best way forward.

Please reach out with questions you might have.

[Joelrichar]

Lanuza,

Yes, I snyc my Blaze to my iPad also. Same problems similar to my Google Pixel 2. The Blaze continues to "looking" for my device. Sometimes it works. Mostly not.

Yes, I have notifications turned on. I receive these messages on my watch.  

I am running Android version 8.0.

The error message is that it says "looking".

I have turned on/off my Bluetooth. Restarted phone and it says "looking".

Joel Richards

[LanuzaFitbit]

Hello @Joelrichar! 

Thanks for coming back with the answers to those questions. This seems to be happening because the Pixel 2 is not currently a supported device.

The developer team is aware of the need to add new devices to the list of compatible devices. There are some users who can synchronize with non-compatible devices. If your phone meets the requirement of Minimum Supported OS (Android 4.4 KitKat), you can try the tips on the following help article: Sync troubleshoot.

Note that we don't guarantee that the syncing will be successful as we are still testing on this phone model.

In addition, to help with the iPad syncing, please try to remove the connection between the Pixel 2 and the Blaze. When notifications are enabled and a tracker is bonded to a device, it can cause syncing issues with other devices and the tracker.

Let me know if you have any questions.