Fitbit Charge 2 not syncing

[BhushanM]

I m new user. Initially Charge 2 worked well yesterday but not sinking now from yesterday 10.40 pm. Need resolution

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @BhushanM. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry to hear you're having problems with your Charge 2 not syncing properly. I'd like to know what happens exactly when you're trying to sync. Do you see any error message or it will just not sync?

I would also like to know what is the phone you're using for syncing. Have you checked if it's a compatible device? If not, you can take a look at the list of compatible devices here.

Please provide with as much detail as possible and I'll be looking forward for your reply!

[Mirjamdb]

Hi,

I'am having the same issue. Since the last update it is not syncing anymore. I'am using a Nokia 6.1, but also tried to sync with a LG Nexus 5x and that is not working either.

Hope you can solve this issue!

Regards,

Mirjam

[Pattiweck]

My Charge 2 has not synced since 5/23/18. Turned Bluetooth off then on; restarted Samsung S5. I see there are many others having this issue.

[BhushanM]

Faced same issue but after reset app and switch on all permissions it's working fine now. Do try

[Mirjamdb]

I have tried that. Reinstalled the app, deleted my device from the app, turned bluetooth off and on again. Then the app couldn't find my device at all.

Tried it for 5 times and now... it works... I have no idea wat did the trick, because I tried everything a few times. But setting up everything from scratch seems a good idea.

[BhushanM]

Congrats. Have healthy time ahead 🙂

[RegBa]

Same issue. Flex 2 not syncing. I thought it was because I did something wrong in the pool. But it worked afterwards and shows fully charged. Went from 26000 per day on vacation to 10000 to zero.