Fitbit One rejects bluetooth pairing

[amydeeaz]

A few months ago my fitbit One stopped being paired to my phone, a Samsung Galaxy Edge. I have reset my phone, turned bluetooth on and off. I have re-started my fitbit device on my computer a few times as well. Each time I go to pair the device, it says "Pairing rejected by One". 

Please help!

[MaginB]

Welcome to the Fitbit Family @amydeeaz! It's a shame that your One stopped being paired to your phone, allow me to help. I recommend you trying these steps:

- Log out from the app

- Reboot your mobile device

- Restart your tracker (2 or 3 times in a row) 

- Log back in 

- Set it up as a new device 

Let me know how it goes! 

[Rich_Laue]

@amydeeaz in just asking out of curiosity,

Is your One still showing up in the web based dashboard?

Are you using the Fitbit App to do the pairing?

[amydeeaz]

I have done all of that, but will do it all again several times in a row. Thanks!

[amydeeaz]

My One still shows up in the web based browser, as it does on my phone. It is just not a paired device on my phone any longer. This is preventing my app from just showing my current steps without me having to open and do a manual sync. 

[Rich_Laue]

Okay. Now let's see what can be done.

Since your tracker shows up on the App and the Web this means your device is still connected.

First thing I would do is make sure you have the latest App on the phone by clicking here. There was an update about 5 days ago.

Now lets get back to the phone and the Fitbit App. Connecting the tracker to the phone is the job of the app.

Let's go to the Bluetooth settings on the phone, of your One is listed, tell the phone to forget.

Now go to the app and see if it syncs.

If it fails you should get an error message out a Red circle, that you would have to tap on.

I have other ideas if this doesn't work.

[WetFeet]

Thanks - I did the 3 restarts... then updated the app.  All good to go now.  Thank you!  🙂

[MaginB]

Hey there @WetFeet @amydeeaz @Rich_Laue! I hope you're doing great!

Thanks for sharing those great suggestions @Rich_Laue I'm sure more users will find it pretty helpful. 

@amydeeaz If you still experiencing this issue after trying all the troubleshooting steps I recommend you contacting the Support Team so they can review your device history and check your options. 

@amydeeaz It's great to hear that your tracker is working properly now you're ready to get back on track.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Catch you later! 

[storageman]

I have been frustated with my note 4 and fitbit for about a week. My iPad /fitbit works fine. Like others I have exerienced sync issues with my Note 4. multiple symptons, like pairing rejected by one

After reading this thread, decided to un install then reinstall Fitpit on the note and it works fine.....

Never could get to restart in recovery mode to clear system cache.

[middlje]

@MaginB I know this is an older post, but I recently started having the exact same issues this user did.  I have gone through all the steps you advised.  Still, the only way I can get my fitbit one to sync is to manually go into the app and sync it.  I always see the red exclamation point in the app until I force it to sync.  I have reinstalled the app 3 times, reset my fitbit 4 times...any other advice?  Thanks!  This is my first post.

[MaginB]

Welcome to the Community @middlje! 

Let me help you out with your tracker. Since you have been through all these steps and the issue persists I recommend setting up your tracker as a new device as a last resource. Check the instructions below: 

1. On the Fitbit app for Android dashboard, tap the menu icon in the top left corner.
2. Tap Devices.
3. Tap the + icon in the top right corner.
4. If you're replacing a tracker, tap the tracker you want to replace. If you're setting up a new tracker, tap Add a new Device.
5. Choose your tracker and follow the onscreen instructions to continue.

If the issue continues, contact the Support Team and let them know you've tried all the steps required and still not syncing they'll be happy to give you further assistance. Let me know how it goes. 

@storageman Sorry for the delay on the response, I'm glad to hear that you solved it. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Check it out!

[amydeeaz]

I finally called Fitbit customer service and they were able to help me.

Sent from my iPhone

[middlje]

Thanks for the quick response.  I did try re-adding the device, but the problem persists.  I will contact customer support.

[MaginB]

Hey there @amydeeaz! I'm glad to hear that your issue got solved. 

@middlje The Support Team will be more than happy to assist you, let me know the outcome I'll be around. 

Catch you later!   

[Rich_Laue]

@middlje would you be able to post a screen shot of this? 

Posting of pictures can be down through the phone by pressing the word "Full" that is found below. 

[middlje]

Sure.  Here is the screen shot when I first open the Fitbit App...

Then I can manually sync it and then it looks like this:

I did chat with customer service.  I have not been provided a resolution.  They explained that the auto sync happens every 15 minutes.  I understand that.  Previously, fitbit would sync, then would sync with myfitnesspal.  The sync with myfitnesspal no longer happens because fitbit isn't syncing automatically.  I can get fitbit to sync with myfitnesspal, but ONLY if I manually sync fibit first.  I just don't understand why all of a sudden, I have to manually intervene.  Thanks for the post!

[middlje]

@Rich_Laue I forgot to tag you in my response.

[amydeeaz]

I would actually try and call again to a different customer service technician. The few times I've had to call, I've always gotten a resolution. After my initial post on this, my mom had an issue with hers (different) and instead I called them first and got it resolved quickly. 

Since my initial post, I've gotten a different fitbit as a gift, but still am super impressed with the customer service I've gotten. 

[amydeeaz]

I would actually try and call again to a different customer service technician. The few times I've had to call, I've always gotten a resolution. After my initial post on this, my mom had an issue with hers (different) and instead I called them first and got it resolved quickly.

Since my initial post, I've gotten a different fitbit as a gift, but still am super impressed with the customer service I've gotten.

Sent from my iPhone

[middlje]

I will do that. Thanks @amydeeaz