Fitbit app crashes when attempting to log custom food

[netwolf7]

When you go into the app on Android, go to add a food item that you ate, click on custom and then try to scroll down to find the food item, the app crashes stating:

Something went wrong with Fitbit

Fitbit closed because this app has a bug.

Try updating this app after it's developer provides a fix for this error.

This was AFTER I updated to the latest release.

Moderator Edit: Clarified subject

[Lisalife]

I have version 10 of Android on my phone but the app will not open I have restarted the phone deleted and reinstalled the app still nothing.  Any help here???

[netwolf7]

Version is 3.66.fitbit-mobile-36669011-468230356

[LiamMac]

I've got it too 😞 bizarrely my phone was updating as I read this thread!! Initial workaround I've found is that the app doesn't crash if you use the search facility, rather than open your custom food list, to find then log what you need to.... 

The macronutrients/vitamins info does look a heck of a lot better now, but the macronutrients chart is still displaying heavily inflated values when one selects a day.on the chart

[charleskn]

https://www.fitbit.com/global/us/technology/compatible-devices

Implies Android 10 should work. Check your Android device model as not all are compatible, and make sure you have a current version of the fitbit app.

[LiamMac]

Firstly, I can't take credit for seeing this bug, it was first reported by @netwolf7 yesterday in this thread: https://community.fitbit.com/t5/Android-App/Fitbit-App-crashes-on-Android/m-p/5225230#M161407 - I'm just posting this as a more explicitly titled topic/thread.

As per the original thread, both netwolf07 and I are now running v 3.66 of the Android app. As netwolf explains, Android tells us that there is a bug in the app.... The steps to get the Android OS to inform us of this are:

1) In 'Food', go to add a food

2) Go to 'Custom'

3) When one goes to scroll through the list, the app forces you back out to the food summary view

4) After thinking 'what the <insert whatever word here> happened?'

5) Repeat the add food, go to custom foods and scroll......

6) The Fitbit app force closes and the Android system throws this message:

 

As I stated in the original thread, there's no issues with using custom foods if you use the search facility, but that's not the point.....

For info, I'm running on a Samsung Galaxy S10 that is running Android version 12

[LiamMac]

I've just posted up a new topic that explicitly describes this behaviour in V 3.66 of the app. I've given @netwolf7 full credit for seeing this and reporting it first.

My device is absolutely compatible (as I said in my post, Samsung Galaxy S10, on Android 12) and we're both running the current/latest version of the app - which is where the specific crashing whilst attempting to scroll through one's custom food list occurs 🙂

[Cshu]

I was cautiously excited the nutrition calculations seem to FINALLY be fixed with 3.66 BUT yes now there's a bug when trying to add custom food. So frustrating!!

I hate to wonder how long this will take to get fixed 😕 

[Nursepeggy]

I can not slide my custom food list up without app closing.   States there is a bug. How can I  fix that and will I loose all of my data?

[DannyFB]

Fitbit developers find it impossible to fix anything without breaking something else.

Like Whack-a-Mole.

[BreadNButter]

I have the exact same issue.  The trigger is when you scroll to the very bottom of the list.  However only a partial list is ever shown as it fails to load the complete custom food list.  I tried logging out, clearing cache, clearing storage and uninstalling the app - all at same time.  Nothing works. 

Please fix as this is crippling the usefulness on this app - all my daily meals are logged there.  This issue started for me on August 31st 2022.

[EmeraldLhyte]

I'm having this issue as well.  At first I thought it was because I went in and deleted a bunch of old custom foods via the dashboard/website log.  For what it's worth, when I try to load my custom foods through the app, all the old foods that I deleted via the website are still showing up.  

I have cleared cache, uninstalled and reinstalled, the whole regular suggestions on when an app is behaving badly.  

I noticed this on August 30th.  

[hitchhikerJ]

Since this morning, the Custom Food menu has had a bug. I can click on it, but when I try to scroll though the list of custom food, the app either takes me back to the main screen and says there's a bug or it completely crashes. I'm running the app on an android phone.

[Ftumch]

I was just coming to say exactly this. Version 3.66. Clicking add, Custom,  immediately on attempting to scroll. 

It's not a new version today, so I wonder if it's related to all of the woes with the graphs and their data points, and today being the first of the month. 

[Remcoo]

Hey,

I have been having an issue with logging Custom Foods since today.

When I go to: Food overview page --> Add Food --> Custom Tab and then I try to scroll down, Fitbit either shuts down, or returns me to the Food Overview page.

I am able to scroll through the Frequent and Recent pages and search for foods as much as I like and I can also create a new Custom Food and log that.

I have already tried clearing the cache, restarting the app and restarting my phone, but none of those has solved the Issue.

As a workaround I tried searching for my custom foods, but unfortunately, Custom Foods will not always appear at the top of the search results. is that a feature that can be turned on perhaps?

With kind regards,

Remco

[LiamMac]

One of the other users in the community reported it as part of another thread, so I made a thread solely reporting the fact that the app bombs out on a second attempt to scroll through the custom foods list - https://community.fitbit.com/t5/Android-App/Bug-in-Version-3-66-of-the-App-centred-on-Custom-Foods/m...

As per my observations, one can still use the search function and log custom foods

[MarkRUK]

This is the same on Android 12

[Ptar]

I cannot log my custom foods in the Fitbit App. When I try to go to the bottom of the list I get kicked out. I have cleared the cache, but to no avail. This all started after the firmware update a few days ago. I have restarted my android phone multiple of times.

[kgsodie]

On both my wife and my S21, if we scroll the custom food list to the bottom, the app crashes. It presents an option to clear the cache, then reopen the app. After doing that, when scrolling the custom food list it just crashes again (did this many times, and also tried rebooting the phones).

[Get2run]

Same. Had the same issue yesterday but it resolved temporarily since it's back this afternoon