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Fitbit app crashes when attempting to log custom food

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2022 13:30 - last edited on ‎09-02-2022 14:12 by Fitbit Moderator

‎08-24-2022 13:30 - last edited on ‎09-02-2022 14:12 by Fitbit Moderator

When you go into the app on Android, go to add a food item that you ate, click on custom and then try to scroll down to find the food item, the app crashes stating:

 

Something went wrong with Fitbit

 

Fitbit closed because this app has a bug.

 

Try updating this app after it's developer provides a fix for this error.

 

This was AFTER I updated to the latest release.

 

Moderator Edit: Clarified subject

Best Answer
85 REPLIES 85

‎10-04-2022 05:19

In response to ThatDii

‎10-04-2022 05:19

My custom meals scrolling issue on S20 was fixed by this.
This is a very important function to me.
After 3years + I was considering leaving due to loss of this function.
Please don't break existing functions and have better response to bugs.
Best Answer

‎10-04-2022 06:03

In response to LizzyFitbit

‎10-04-2022 06:03

Thank you Lizzy!!! This fixed it. As others have said, I hope further updates do not revert this.

 

Take care!

Best Answer

‎10-04-2022 06:47

‎10-04-2022 06:47

Thank you, Lizzy, Fitbit. My Custom Food list is now working after this mornings update.

I had prepared to leave Fitbit over this.

Katechappell

Chicago

Samsung Note 10+

 

Best Answer

‎10-04-2022 10:57

In response to LizzyFitbit

‎10-04-2022 10:57

Updated on my Moto g7 and all seems to be running ok so far...

Best Answer

‎10-04-2022 11:23

In response to LizzyFitbit

‎10-04-2022 11:23

Nutrition information is broken again.  I don’t think I can eat 723% DV of iron in 627 calories.  Or over 1200% of vitamin C.

Best Answer
0 Votes

‎10-07-2022 17:28

In response to Callewalker

‎10-07-2022 17:28

Hi everyone, and welcome to our new members.

 

Thanks for keeping me posted and you're able to log your custom food correctly. Because this issue has been resolved, I'm going to close this thread from further comments. However, if you have another question, I'd encourage you to start a new thread in the Help Forums to receive help from the Community.

 

I truly appreciate your feedback and patience. Rest assured we'll continue working to improve the Fitbit experience. 😊

Best Answer
0 Votes