Fitbit app down to maintenance

[DBAsh]

24 hrs later and still no data on my Samsung phone app. Tried updating, re-starting, re-booting, switched everything on and off again and again. Nothing. Any idea to help?

Thanks.

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hello @DBAsh, welcome to the Community Forums! 

I appreciate the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which Samsung mobile device are you using to use the Fitbit app? When was the first time you experienced this inconvenience? If possible, please send me a screenshot of the message you're receiving (you can refer to this post as a reference to attach the image into your post). At this moment our Fitbit app is not under maintenance. 

Keep me posted and let me know if you have any additional questions.

[DBAsh]

Thank you for your reply. I'm happy to announce it's working again. De-installed the whole lot, left my mobile switched off until next day. Installed everything and all the info is back now.

[RicardoFitbit]

You're welcome @DBAsh, thanks for your update. My apologies for the delay in responding your post.

I'm really happy to know that after trying some troubleshooting steps your concern was resolved. Please do not hesitate to contact me back if you require further assistance or if you need anything else, I'll be around. 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

It was a pleasure to assist you!

[Harry_E]

I currently have the same issue. Its happened before if I've mistyped my password but I've checked multiple times over several days and it still happens. I can log into website with same details.

If I reinstall app, will I lose all my data?

This is nit good. I need the info when I  work out.