04-28-2018
10:11
- last edited on
04-30-2018
10:26
by
RobertoME
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04-28-2018
10:11
- last edited on
04-30-2018
10:26
by
RobertoME
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My Fitbit app keeps stopping after .about 30 seconds. I keep getting a message to shut down my phone which I have done. Nothing changes. I have a surge 2
Moderator Edit: Updated Subject For Clarity.
04-30-2018 10:24
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04-30-2018 10:24
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Hello @Jdp66, awesome to see you have joined the Fitbit Community! I'm wondering how the app is stopping? Is this related the tracker is failing to sync? At which moment or what action is triggering this error?
In the meantime try this steps: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
Hope this helps and let me know how it goes.
"Great things are done by a series of small things brought together.” What's Cooking?
04-30-2018 12:18
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04-30-2018 12:18
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worked for me thanks.

07-08-2018 01:11
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07-08-2018 01:11
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Worked for me too.

