Fitbit app log in, gray screen and missing data issues

[bumbleklutz]

I can log into the website from my desktop, so I know my login and password are correct, but I'm unable to log into the fitbit app.  I have: force quit the app, cleared cache, restated phone, reopened app.  No luck.  Others have said that uninstalling the app and reinstalling it solved the issue, however this did not work for me either.  Any help would be greatly appreciated.

Moderator Edit: Clarified subject

[Rob2112]

Same here with a charge 2

[D00R]

Same with the charge 3. I made the mistake of reinstalling the app and now I can't log in anymore. 

[MirandaCant]

My app is doing the same thing. I have updated the app and force stopped and reopened.

[D00R]

Yeah i have the same issue

[Den_in_USA]

Looks like you have two or three different problems. Forget about your Versa 3 for now. I would make sure my phone can access the internet, then uninstall, then reinstall the Fitbit app. Once the app is working, you can then work on any prob!ems with your Versa 3. 

Update: Both me and my wife can't sync data presently because of a Fitbit server problem.

[Nicoles1981]

I'm glad, I'm not the only one having issues. I thought I was going crazy 🤪. 

[gperreault]

Having same issues.  I have had my versa for quite some time just started being quirky in the last day or so.  turned phone off and on, uninstalled app and reinstalled...same message.  seems to work fine on laptop

[Hyplicity]

I'm having the same issue, only I just upgraded to a different model and cannot even set it up because the site is down, extremely disappointed 

[ClassicCraig]

My Charge 4 is syncing up to FitBit.com -- I checked my dashboard on the website and it's good -- but it's not able to read back and display. So, the problem is not on our end and we should not be losing anything.

[SilviaFitbit]

Hi everyone, 

Thank you for sharing your reports on what you're experiencing. We're aware of the issues happening with the Fitbit app, our team is currently investigating them, your patience and understanding while this is resolved is appreciated. I've moved your posts to this new thread so we can keep our team informed, as well as pass your feedback along this situation. 

See you around. 

[Marg-NewSing]

The same issue is happening on my Charge 4. Dashboard data is greyed out.

[SilviaFitbit · Accepted solution]

Hi everyone, 

I'm glad to announce that this issue has been resolved, please log into your Fitbit app as you normally would, all your data should be displaying as expected. Thank you for your patience. 

Happy stepping. 

[AltheaG]

Fitbit replied to my message lastnight through Facebook and confirmed that they were aware that there was an issue with the app and they were working on it! My app is working again this morning.... hope that's the case for everyone 🙂

[LiliyaFitbit]

Welcome to the Fitbit Community, @Steve_t100.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and would like to advise that this issue should now be resolved. I've merged your post to this thread for more information. 

See you around.