help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app makes my Android phone slow down

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2021 10:54

‎03-03-2021 10:54

I have a Fitbit Sense and a Moto G7 phone with Android 10.  I noticed my phone was gradually getting sluggish over a few weeks.  This was affecting all apps.  It got to the point where even the onscreen keyboard would sometimes freeze for 20-30 seconds at a time.  I uninstalled the Fitbit app, and that immediately fixed the issue.  All my apps were fast and responsive again!

 

I reinstalled the Fitbit app, and it was fine for a few days, but my phone gradually started slowing down again.  I'm using less than half of my phone's storage, so storage space isn't the cause.  I contacted Fitbit support and they told me to clear the Fitbit app's cache and then force stop it.  That fixed the slowness again.  I suppose I'll have to do this a couple of times per week.

 

How many of you are seeing this same issue?

Best Answer
0 Votes
6 REPLIES 6

‎03-04-2021 11:05

‎03-04-2021 11:05

@mrog Welcome to the Fitbit Community. Thanks for the details mentioned and the troubleshooting performed. 

 

I appreciate that you contacted our Support team. I'd like you to make sure that you're following these tips about using the Fitbit app on your Android phone. 

 

If you keep experiencing this, please reply back to the case that you have with our Support team, they'll be happy to continue assisting you. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎03-17-2021 12:58

In response to SilviaFitbit

‎03-17-2021 12:58

Motorola released an update for the Moto G7 that fixed this issue.  I got the update yesterday, and now my phone is fast and responsive again, even with the Fitbit app installed and running.

Best Answer
0 Votes

‎03-18-2021 10:33

In response to mrog

‎03-18-2021 10:33

@mrog Thank you for getting back. I'm glad to hear that after the update installed on your phone, everything is up and running. 

 

Hope you can continue enjoying your Fitbit Sense! 😀

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎05-24-2021 06:29

In response to mrog

‎05-24-2021 06:29

Helo Mrog,   I just bought my fitbit and the app completly obrliterated my Moto G7.... What is this update you tare talking about?

Best Answer

‎05-24-2021 07:23

In response to C_Meza

‎05-24-2021 07:23

This was a system update from Motorola. Your phone likely got the update automatically by now.  Unfortunately, the symptoms came back after a couple of weeks. I ended up fixing it by buying a better phone. I'm now using a Google Pixel 4a 5g, and everything's working great.

 

I'm afraid there may not be a good fix for the Moto G7.  You may need to force stop the Fitbit app and clear it's cache every few days.

Best Answer
0 Votes

‎01-22-2023 12:54

In response to SilviaFitbit

‎01-22-2023 12:54

Hello @SilviaFitbit,

 

I also experience the same issue on my Samsung galaxy a72 after installing google Maps.

 

Any advice? 

Best Answer
0 Votes