Fitbit app showing completely wrong weight

[Hiriel]

I don't track my weight in Fitbit. I have a withings scale, and track my weight in Google Fit, and I do use FitToFit to sync between the two apps, but I don't sync body weight, only steps and workouts. Since the new update to the app (with the new layout), Fitbit has clearly been tracking a weight.. But not mine. The only way it could be my weight is if it was measured in lbs, but then logged in kgs. Fitbit keeps telling me I weigh 130 kgs. I'm not far off 130 lbs, but I still don't know where Fitbit is getting its numbers, because I'm not tracking them. What's going on? 

[RicardoFitbit]

Hello @Hiriel welcome to the Community Forums!

I appreciate the details that were shared in your post, sorry for the inconvenience you went through. To better assist you with this, can you please let me know which Android device you're currently using? Also, when was the first time you experienced this and how many times since then? In the meantime I receive your reply, please restart your Fitbit device and follow the next steps:

1. Force quit the Fitbit app
2. Uninstall the app from your mobile device
3. Make sure that the Android version is up to date
4. Reboot your mobile device
5. Reinstall the Fitbit app
6. Try again

Keep me posted.

[Hiriel]

Hi

I have tried reinstalling the app - didn't change anything.

I'm using a Fitbit Charge 3, and a OnePlus 6 with Android 9. I don't remember which day the weight starting displaying wrong, but it was some time last week, and it happens daily. I delete the wrong entry for one day, and the next day a new wrong measurement appears.

[Hiriel]

I never heard anything more from FitBit about this. The problem remains exactly the same.