help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit charge 2 won't sync with the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-08-2016 08:17

‎10-08-2016 08:17

I got a fitbit charge 2 a week back, it was syncing fine with the app for the first 4 days, but since then nothing. I have tried restarted the app, the phone and my Bluetooth but it still does'nt work. How do I get it to sync?
Best Answer
5 REPLIES 5

‎10-16-2016 05:48

‎10-16-2016 05:48

@Eragon18 Welcome to our Community! Try restarting the tracker itself by doing the following:

 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-16-2017 19:30

In response to AlvaroFitbit

‎01-16-2017 19:30

I have restarted my phone, turned the Bluetooth on and off, rebooted the Charge and reinstalled the app.  It still won't sync.  It's worked for over a month and suddenly stopped 2 days ago. Help..

Best Answer
0 Votes

‎01-16-2017 23:50

In response to AlvaroFitbit

‎01-16-2017 23:50

Tried this and still will not sync still keep getting the same 3 question 

 

Turned on  yes 

Charged  yes 

Blue tooth on yes

Removed away from other trackers 

Best Answer
0 Votes

‎01-17-2017 00:03

In response to AlvaroFitbit

‎01-17-2017 00:03

I am having the same problem. My Fitbit also does not restart holding the button down. Has anyone resolved this issue?

 

Best Answer
0 Votes

‎01-17-2017 00:11

In response to Kknipe

‎01-17-2017 00:11

No i ve have exhausted everything . Tried everything that has been posted and i still cannot get it to sync .....what is laughable is that i bought a fit bit as i thought it would be easier to use than my other product ....what a complete joke with little support ....no instructions with the device ....i had to.download the manual that is not even mentioned in the packaging ....even with all the trouble shooting still nothing ....im more than frustrated and it will be returned to the store as i have lost all faith of ever being able to use it 

Best Answer
0 Votes