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Fitbit.com down for maintenance message

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‎10-07-2019 18:05 - edited ‎10-07-2019 18:16

‎10-07-2019 18:05 - edited ‎10-07-2019 18:16

@LizzyFitbit 

@AlessFitbit 

 

It seems that the android mobile app is not working... Fitbit.com is down for maintenance once again.

 

Tried syncing and no luck...just kept getting this message.   I will not be logging out of the app since once you do you can't log back until the issues are resolved. 

 

Please advise when the app will be operational once again.

 

Between the syncing issues,  notification issues and the app going down due to issues this is getting old.

 

Contacted support and they are working on the issues but have no idea when this will be fixed.  Advised to check later tonight or tomorrow morning.  🙄🤦‍🤷‍

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1 BEST ANSWER

Accepted Solutions

‎10-08-2019 08:14

In response to PA_Ridge

‎10-08-2019 08:14

Hi everyone- 

 

We're aware of an issue beginning around 3:15 PM Pacific on 10/7 that caused some users to be unable to access portions of the mobile app and fitbit.com.

 

At this time, the issue should be resolved. Thanks for your patience and reports. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

View best answer in original post

Best Answer
10 REPLIES 10

‎10-07-2019 18:07

‎10-07-2019 18:07

When I sync my Fitbit versa 1 in the app it says Fitbit.com undergoing maintenance. Anyone else getting this message?

Best Answer

‎10-07-2019 18:10

‎10-07-2019 18:10

I'm having the same problem. My app screen has changed too.

Best Answer

‎10-07-2019 18:14

In response to AllyR

‎10-07-2019 18:14

@AllyR 

I did contact Fitbit support and they know there's issues but can't provide an ETA of when it will operational.

 

Didn't we just go through this not that long ago?  Ugh

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0 Votes

‎10-07-2019 18:40

‎10-07-2019 18:40

Same here.  Versa and Pixel 2 running Android 10.

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‎10-07-2019 18:41

In response to AllyR

‎10-07-2019 18:41

Same here.  Versa and Pixel 2 running Android 10.

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0 Votes

‎10-07-2019 20:04

In response to B_Grumble

‎10-07-2019 20:04

@RicardoFitbit 

 

There was an earlier post regarding this issue.  

 

I'm still getting the message that Fitbit.com is down for maintenance. 

 

Will this issue be fixed tonight or do we have to wait until tomorrow to see the mobile app working properly again?

 

We would appreciate a response on this issue. 

 

 

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‎10-07-2019 23:42 - edited ‎10-07-2019 23:44

In response to SunsetRunner

‎10-07-2019 23:42 - edited ‎10-07-2019 23:44

Everything seems to be working well again this morning. Both the mobile app and the internet dashboard.

(Broken Fitbits One, Charge 2 and 3). Using Charge 4 and Garmin fēnix 6. App vs 4.40. Android 14
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0 Votes

‎10-08-2019 05:30

‎10-08-2019 05:30

I've been having problems with my app since Sunday. I uninstalled it this morning and installed the updated app v3.7 and everything seems to be working fine now. 

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0 Votes

‎10-08-2019 05:32

In response to AllyR

‎10-08-2019 05:32

Uninstall it and install v3.7 available in app store. I did this morning and it's back up and running like normal now. 

Best Answer
0 Votes

‎10-08-2019 08:14

In response to PA_Ridge

‎10-08-2019 08:14

Hi everyone- 

 

We're aware of an issue beginning around 3:15 PM Pacific on 10/7 that caused some users to be unable to access portions of the mobile app and fitbit.com.

 

At this time, the issue should be resolved. Thanks for your patience and reports. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

Best Answer