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Fitbit device won't sync

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‎08-04-2020 15:12 - last edited on ‎09-01-2020 05:27 by Fitbit Moderator

‎08-04-2020 15:12 - last edited on ‎09-01-2020 05:27 by Fitbit Moderator

  • My app cant locate my device. I can only sync randomly. I pay for my service but dont want to if its not going to work !

 

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎08-16-2020 08:10

‎08-16-2020 08:10

My app would work great for a few months.  Now my device will not sync.  I uninstalled and re installed the app and it still does not sync.  it can not find the watch.  This is aggravating after spending that much money on the watch.

Best Answer

‎09-01-2020 05:31

In response to ilandnow

‎09-01-2020 05:31

Hi there @nrobenolt and @ilandnow, welcome to the Community Forums. I'm sorry to hear that your Fitbit devices are not properly syncing with the Fitbit app. Thanks for letting me know that you've already tried troubleshooting this issue prior to posting here.

 

In order for me to better assist you both, please confirm that you've also followed the steps provided in this help article: Why won't my Fitbit device sync?

 

I've moved your posts to the Android App board as there are more chances to get related replies here. 

 

I'm looking forward to your responses, keep me posted.

Maria | Community Moderator, Fitbit


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‎09-01-2020 19:21

In response to MarreFitbit

‎09-01-2020 19:21

That article did not help. Please give some real advice and not some canned response like a robot.

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