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Fitbit issue overnight

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‎12-29-2019 02:34

‎12-29-2019 02:34

My fitbit has lost the sleep and heart rate from the today section overnight. I'm trying to add it back but it won't work, I press the open button and nothing happens.

Fitbit also tells me to unlock with my phone, I've followed instructions given to other users where it says to go to today, and go onto profile and unlock, but I don't have this option???

I've logged out, logged back in, turned my phone off, deleted and reinstalled the app, no joy. Extremely annoying and frustrating. 

I have a versa 2, using android on a Huawei P20 pro

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3 REPLIES 3

‎12-29-2019 06:50

‎12-29-2019 06:50

I would tell you to tap 'Discover' at bottom left, then 'Health & Fitness Stats' to add tiles back, but I don't understand what 'Open' button you are pressing so I might misunderstand your issue.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎12-29-2019 07:27

In response to JohnnyRow

‎12-29-2019 07:27

Thanks, I have already tried that. I click discover then sleep, then there is a button saying open. I click that, it does nothing. Same with heart rate.... 

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‎12-30-2019 07:19

In response to Hwhitfield

‎12-30-2019 07:19

I'm going to first address the "Unlock with phone" message. I'm hoping the tracker is still connected to your Fitbit account. If it has been removed, that would explain why heart rate and sleep options are no longer available 

 

Let's go to the Fitbit Help Docs, link to help will be found below, type "unlock" in the search bar and this FAQ will pop up 

How do I use the device lock on my Fitbit device?

See the last question. 

How do I unlock my Fitbit device with my phone?

The basic steps are: 

  • Open the Fitbit app
  • Tap top left to go to account
  • Tap the tracker
  • Swipe to Device Lock
  • Enter the code to unlock your phone
  • Choose Enable for Fitbit Pay only
  • Now tap Change Pin Code
  • Choose a new Pin

 

About your heart rate.

Are you saying that the Heart Rate Tile disappeared or that the Heart rate numbers do not show up on the tracker and or the Fitbit App but you see the heart tiles? 

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