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Fitbit not syncing to the app

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‎02-03-2021 05:22 - last edited on ‎02-03-2021 12:38 by Fitbit Moderator

‎02-03-2021 05:22 - last edited on ‎02-03-2021 12:38 by Fitbit Moderator

I'm so annoyed! I can't get to customer Support! It sends me around in circles!? The live chat is unreachable! 

The data on my Fitbit is not saving to the app. I can see today's steps, but not yesterday's.. I can't see anything past January 20th at 8:20AM.. why? and why can't I get to the live chat? 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎02-03-2021 08:46

‎02-03-2021 08:46

Hi @Haka  first of all, typing in all caps is considered yelling. As for your problem, which phone do you have and is it on the list of compatible devices? click to see

 

You having trouble syncing? see if any of this helps - click to read

 

Stepping in the U.S.A. since September 2013. Android 14

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‎02-03-2021 09:28

‎02-03-2021 09:28

Mine was working but quit syncing today again.

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‎02-03-2021 09:37

In response to SunsetRunner

‎02-03-2021 09:37

@SunsetRunner  you have the same problem as @Haka where the app doesn't show the previous day's steps? If not, then you might want to start your own post or find one more relevant.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-03-2021 11:05

‎02-03-2021 11:05

I'm having the same issue. It started suddenly today. Synced earlier but previous day's data is missing now. And, it won't sync now.

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‎02-03-2021 12:31

In response to SunsetRunner

‎02-03-2021 12:31

@SunsetRunner please read @Odyssey13 post above. And include your phone model. 

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